Maulid, Mahdan Rizqi (2017) KUALITAS PELAYANAN PRIMA JASA BONGKAR MUAT PADA PT. KRAKATAU BANDAR SAMUDERA. D3 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
![[img]](https://eprints.untirta.ac.id/style/images/fileicons/text.png) |
Text
MAHDAN RIZQI MAULID_5502143032_FULLTEXT.pdf Download (4MB) |
|
Text
MAHDAN RIZQI MAULID_5502143032_01.pdf Download (5MB) |
|
Text
MAHDAN RIZQI MAULID_5502143032_02.pdf Download (4MB) |
|
Text
MAHDAN RIZQI MAULID_5502143032_03.pdf Download (1MB) |
|
Text
MAHDAN RIZQI MAULID_5502143032_04.pdf Download (6MB) |
|
Text
MAHDAN RIZQI MAULID_5502143032_05.pdf Download (817kB) |
|
Text
MAHDAN RIZQI MAULID_5502143032_REF.pdf Download (819kB) |
|
Text
MAHDAN RIZQI MAULID_5502143032_LAMP.pdf Download (5MB) |
Abstract
Final project report writing aims to find out how the quality of excellent service loading and unloading Services, quality good service what are the qualities of excellent service loading and unloading Services, and any constraints on the quality of excellent service and unloading Service giving rise to a decline in quality at PT. Krakatau Bandar Samudera, Cilegon-Banten. File collection was done through observation during an internship in industry progresses, on a Commercial marketing division at PT Krakatau Bandar Samudera. By using several methods, i.e. methods based on theoretical libraries with existing corporate file as well as the methods of the field through direct observation, interview and documentation. The results of this research explains that the concept of quality of excellent service and unloading Services conducted by PT. Krakatau Bandar Samudera consisting of 6 (six) concept, commonly called A6, includes: Ability, Attitude, Appearance, Attention, Action and Accountability. Excellent quality of service behind it, there is an existing constraint factors on the quality of excellent service and unloading Services in PT. Krakatau Bandar Samudera, namely: Natural factors (weather), The omission of the Unloading work force (TKBM), the lack of coordination between the ship with the Stevedoring Companies (PBM) and delay in party logistics.
| Item Type: | Thesis (D3) | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
|||||||||
| Additional Information: | Penulisan Laporan Tugas Akhir ini bertujuan untuk mengetahui bagaimana Kualitas Pelayanan Prima Jasa Bongkar Muat, kualitas pelayanan prima apa saja yang terdapat pada Kualitas Pelayanan Prima Jasa Bongkar Muat, dan kendala apa saja yang terdapat pada Kualitas Pelayanan Prima Jasa Bongkar Muat sehingga menimbulkan penurunan kualitas pada PT. Krakatau Bandar Samudera, Cilegon-Banten.Pengumpulan data dilakukan melalui observasi selama magang industri berlangsung, pada divisi Komersial bagian Pemasaran di PT. Krakatau Bandar Samudera. Dengan menggunakan beberapa metode, yaitu metode kepustakaan berdasarkan teoritis dengan data perusahaan yang telah ada serta metode lapangan melalui pengamatan langsung, wawancara dan dokumentasi.Hasil dari laporan tugas akhir ini menjelaskan bahwa konsep Kualitas Pelayanan Prima Jasa Bongkar Muat yang dilakukan oleh PT. Krakatau Bandar Samudera yang terdiri dari 6 konsep, yang biasa disebut A6, meliputi: (Ability) Kemampuan, (Attitude) Sikap, (Apprearance) Penampilan, (Attention) Perhatian, (Action) Tindakan dan (Accountability) Tanggung jawab. Dibalik kualitas pelayanan yang prima disitu terdapat faktor kendala yang ada pada Kualitas Pelayanan Prima Jasa Bongkar Muat di PT. Krakatau Bandar Samudera, yaitu: Faktor alam (cuaca), Faktor kelalaian dari Tenaga Kerja Bongkar Muat (TKBM), Faktor kurangnya koordinasi antara pihak kapal dengan pihak Perusahaan Bongkar Muat (PBM) dan Faktor keterlambatan pihak logistik. | |||||||||
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
|||||||||
| Divisions: | 05-Fakultas Ekonomi dan Bisnis > Program Diploma III Marketing | |||||||||
| Depositing User: | Mahdan Rizqi Maulid | |||||||||
| Date Deposited: | 07 Aug 2024 15:41 | |||||||||
| Last Modified: | 07 Aug 2024 15:41 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/40268 |
Actions (login required)
 |
View Item |