Alan, Fikri (2023) ANALISIS KEPUASAN PELAYANAN ANGKUTAN KOTA SI BENTENG KOTA TANGERANG (Studi Kasus : Si Benteng Trayek AP.1.04 Terminal Cimone – Pasar Lama). S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
Transportation is a major component in life systems, government systems, and social systems. The socio-demographic conditions of a region have an influence on the performance of transportation in that region. Overcoming traffic jams in big cities in Indonesia is already at an alarming level, one of which is happening in the City of Tangerang. It is undeniable that the modes of transportation are increasingly diverse and increasing in number. This study aims to analyze adjustments to Si Benteng Kota Tangerang services using the Importance Performance Analysis (IPA) method, in addition to providing recommendations for identified service improvements. The study used the Importance Performance Analysis (IPA) research method referring to the Minimum Service Standards according to PM No 98 of 2013.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Transportasi merupakan komponen utama dalam sistem kehidupan, sistem pemerintahan, dan sistem sosial. Kondisi sosio-demografis suatu wilayah mempunyai pengaruh terhadap kinerja transportasi di wilayah tersebut. Mengatasi kemacetan lalu lintas di kota-kota besar di Indonesia sudah berada pada tingkat yang mengkhawatirkan, salah satunya terjadi di Kota Tangerang. Tidak dapat dipungkiri bahwa moda transportasi semakin beragam dan jumlahnya semakin bertambah. Penelitian ini bertujuan untuk menganalisis penyesuaian layanan Si Benteng Kota Tangerang dengan menggunakan metode Importance Performance Analysis (IPA), selain memberikan rekomendasi perbaikan layanan yang teridentifikasi. Penelitian menggunakan metode penelitian Importance Performance Analysis (IPA) yang mengacu pada Standar Pelayanan Minimal menurut PM No 98 Tahun 2013. | |||||||||
| Subjects: | T Technology > TA Engineering (General). Civil engineering (General) T Technology > TE Highway engineering. Roads and pavements |
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| Divisions: | 03-Fakultas Teknik 03-Fakultas Teknik > 22201-Jurusan Teknik Sipil |
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| Depositing User: | Mrs Fikri Alan | |||||||||
| Date Deposited: | 12 Sep 2023 11:28 | |||||||||
| Last Modified: | 12 Sep 2023 11:28 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/29539 |
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