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Items where Author is "Berliana Aldriansyah, Tasya"
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Thesis
Berliana Aldriansyah, Tasya (2023) ANALISIS KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN DENGAN INTEGRASI METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN MODEL KANO DI ES TEH INDONESIA (Studi Kasus : Es Teh Indonesia Kotabumi, Cilegon). S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.