Permana, Muhamad Alif (2026) PENGARUH BRAND AMBASSADOR DAN BRAND IMAGE TERHADAP PURCHASE DECISION DENGAN CUSTOMER TRUST SEBAGAI VARIABEL INTERVENING. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
![[img]](https://eprints.untirta.ac.id/style/images/fileicons/text.png) |
Text (Muhamad Alif Permana_5551210090_Fulltext)
Muhamad Alif Permana_5551210090_Fulltext.pdf Restricted to Registered users only Download (2MB) | Request a copy |
|
Text (Muhamad Alif Permana_5551210090_01)
Muhamad Alif Permana_5551210090_01.pdf Restricted to Registered users only Download (973kB) | Request a copy |
|
Text (Muhamad Alif Permana_5551210090_02)
BAB II Muhamad Alif Permana_5551210090_02.pdf Restricted to Registered users only Download (228kB) | Request a copy |
|
Text (Muhamad Alif Permana_5551210090_03)
BAB III Muhamad Alif Permana_5551210090_03.pdf Restricted to Registered users only Download (393kB) | Request a copy |
|
Text (Muhamad Alif Permana_5551210090_04)
BAB IIV Muhamad Alif Permana_5551210090_04.pdf Restricted to Registered users only Download (540kB) | Request a copy |
|
Text (Muhamad Alif Permana_5551210090_05)
BAB V Muhanad Alif Permana_5551210090_05.pdf Restricted to Registered users only Download (136kB) | Request a copy |
|
Text (Muhamad Alif Permana_5551210090_ref)
Referensi Muhamad Alif Permana_5551210090_ref.pdf Restricted to Registered users only Download (215kB) | Request a copy |
|
Text (Muhamad Alif Permana_5551210090_Lamp)
Muhamad Alif Permana_5551210090_Lamp.pdf Restricted to Registered users only Download (704kB) | Request a copy |
Abstract
This study aims to analyze the effect of Brand Ambassador (X1) and Brand Image (X2) on Purchase Decision (Y) with Customer Trust (Z) as an intervening variable among Blibli Marketplace Application Users in Serang City. The method used in this study is a quantitative method with a descriptive approach. Data collection in this study used questionnaires and literature studies. The population of this study was people in Serang City who had used the Blibli marketplace application, with a sample size of 136 respondents using purposive sampling. This study used the Structural Equation Modeling (SEM) analysis method with the SmartPLS version 4.0 analysis tool. The results of this study show that: (1) Brand Ambassador has no effect on purchase decision. (2) Brand Image has a positive and significant effect on Purchase Decision. (3) Brand Ambassador has a positive and significant effect on Customer Trust. (4) Brand Image has a positive and significant effect on Customer Trust. (5) Customer Trust has a positive and significant effect on Purchase Decision. (6) Customer Trust is able to mediate the effect of Brand Ambassador and Brand Image on Purchase Decision.
| Item Type: | Thesis (S1) | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
|||||||||
| Additional Information: | Penelitianaini bertujuan untuk menganalisisspengaruh Brand Ambassador (X1) dan Brand Image (X2) terhadap Purchase Decision (Y) dengan Customer Trust (Z) sebagai variabel intervening pada Pengguna Aplikasi Marketplace Blibli Di Kota Serang. Metode yang digunakan pada penelitian ini adalah metode kuantitatiff dengannpendekatanndeskriptif. Pengambilanndata pada penelitian ini menggunakannkuesioner dan studi litelatur. Populasi penelitian ini adalah masyarakat dikota serang yang pernah menggunakan aplikasi marketplace blibli dengan jumlah sampel sebanyak 136 responden dengan penarikan sampel menggunakan purposive sampling. Pada penelitian ini menggunakan metode analisis Structural Equation Modelling (SEM) dengan alat analisis SmartPLS versi 4.0. Hasil penelitian ini menunjukan bahwa: (1) Brand Ambassador tidak berpengaruh terhadap purchase decision. (2) Brand Image berpengaruh positif dan signifikan terhadap Purchase Decision. (3) Brand Ambassador berpengaruh positif dan signifikan terhadap Customer Trust. (4) Brand Image berpengaruh positif dan signifikan terhadap Customer Trust. (5) Customer Trust berpengaruh positif dan signifikan terhadap Purchase Decision. (6) Customer Trust mampu memediasi pengaruh Brand Ambassador dan Brand Image terhadap Purchase Decision | |||||||||
| Uncontrolled Keywords: | Brand Ambassador, Brand Image, Customer Trust, dan Purchase Decision. Brand Ambassador, Brand Image, Customer Trust, and Purchase Decision. Duta Merek, Citra Merek, Kepercayaan Pelanggan, dan Keputusan Pembelian. | |||||||||
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory |
|||||||||
| Divisions: | 05-Fakultas Ekonomi dan Bisnis 05-Fakultas Ekonomi dan Bisnis > 61201-Program Sarjana Manajemen |
|||||||||
| Depositing User: | Mr Muhamad Alif Permana | |||||||||
| Date Deposited: | 08 Apr 2026 03:18 | |||||||||
| Last Modified: | 08 Apr 2026 03:18 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/59554 |
Actions (login required)
 |
View Item |