Eka Marta, Stefani (2024) PELAKSANAAN REFORMASI PELAYANAN PERIZINAN MELALUI SISTEM ONLINE SINGLE SUBMISSION PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI DKI JAKARTA. S1 thesis, Universitas Sultan Ageng Tirtayasa.
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Abstract
The role of DPMPTSP DKI Jakarta Province is very important for company operations. Because its existence greatly facilitates the management of various business licenses and business requirements, such as location, environmental, and building permits, business licenses and permits at the central or regional level with a binding mechanism that allows requirements. The purpose of this study was to determine the implementation of licensing service reform through the Online Single Submission System at the DKI Jakarta Province Investment and One-Stop Integrated Service Office using the Delone and Mclean Model which consists of six dimensions, namely, System Quality, Information Quality, Service Quality, Use, User Satisfaction, Net Benefits. This research method is Quantitative Descriptive. Researchers determined that the population in this study were applicants for licensing services through online single submission at the DKI Jakarta DPMPTSP in 2023, totaling 83,184 applicants using the Slovin formula. Researchers used nonprobability sampling techniques, namely purposive sampling. so based on the sampling technique that researchers use, there are 100 people. Public assessment of Licensing Service Reform through the Online Single Submission System at the DKI Jakarta Provincial One-Stop Investment and Integrated Services Office according to respondents' responses in this study is in the "agree" category, which means it is good. Licensing Service Reform Through the Single Submission Online System at the DKI Jakarta Provincial One-Stop Investment and Integrated Services Office, namely 7,173, is declared effective because it gets an assessment of more than 60% or reaches 66% which is based on the assessment of Licensing Service Reform Through the Single Submission Online System according to respondents' responses in the agree category.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Peran DPMPTSP Provinsi DKI Jakarta sangat penting untuk operasi perusahaan. Karena keberadaannya sangat memudahkan manajemen berbagai izin usaha dan persyaratan usaha, seperti izin lokasi, lingkungan, dan bangunan, izin usaha dan izin di tingkat pusat atau daerah dengan mekanisme yang mengikat yang memungkinkan persyaratan. Tujuan penelitian ini adalah untuk mengetahuai pelaksanaan reformasi pelayanan perizinan melalui Sistem Online Single Submission pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta dengan menggunakan Model Delone and Mclean yang terdiri dari enam dimensi yaitu, Kualitas Sistem (System Quality), Kualitas Informasi (Information Quality), Kualitas Layanan (Service Quality), Pemakaian (Use), Kepuasan Pengguna (Use Satisfication), Manfaat-Manfaat Bersih (Net Benefit). Metode penelitian ini adalah Deskriptif Kuantitatif. Peneliti menetapkan populasi pada penelitian ini adalah pemohon pelayanan perijinan melalui online single submission di DPMPTSP DKI Jakarta pada Tahun 2023 sebanyak 83.184 pemohon menggunakan rumus Slovin. Peneliti menggunakan teknik nonprobability sampling yaitu purposive sampling. jadi berdasarkan teknik sampling yang peneliti gunakan yaitu berjumlah 100 orang. Penilaian masyarakat Reformasi Pelayanan Perizinan Melalui Sistem Online Single Submission Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta menurut tanggapan responden dalam penelitian ini berada di kategori “setuju” yang berarti sudah baik. Reformasi Pelayanan Perizinan Melalui Sistem Online Single Submission Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta yaitu 7.173 dinyatakan efektif karena mendapatkan penilaian lebih dari 60% atau mencapai 66% yang berpatokan dengan penilaian Reformasi Pelayanan Perizinan Melalui Sistem Online Single Submission menurut tanggapan responden berada di kategori setuju. | |||||||||
| Uncontrolled Keywords: | Licensing Service Reform, Online Single Submission System Reformasi Pelayanan Perizinan, Sistem Online Single Submission | |||||||||
| Subjects: | H Social Sciences > Public Administration | |||||||||
| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik 06-Fakultas Ilmu Sosial dan Ilmu Politik |
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| Depositing User: | mrs Stefani Eka Marta | |||||||||
| Date Deposited: | 21 Sep 2024 10:29 | |||||||||
| Last Modified: | 21 Sep 2024 10:29 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/42342 |
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