Tri Wibowo, Dhoni (2024) Evaluasi Pelayanan Publik Pada Program TELOR DADAR 112 Oleh Badan Penanggulangan Bencana Daerah (BPBD) Provinsi DKI Jakarta. S1 thesis, Universitas Sultan Ageng Tirtayasa.
![[img]](https://eprints.untirta.ac.id/style/images/fileicons/text.png) |
Text
Dhoni Tri Wibowo_6670170047_Fulltext.pdf Restricted to Registered users only Download (904kB) |
|
Text
Dhoni Tri Wibowo_6670170047_CP.pdf Restricted to Registered users only Download (1MB) |
|
Text
Dhoni Tri Wibowo_6670170047_02.pdf Restricted to Registered users only Download (193kB) |
|
Text
Dhoni Tri Wibowo_6670170047_03.pdf Restricted to Registered users only Download (151kB) |
|
Text
Dhoni Tri wibowo_6670170047_04.pdf Restricted to Registered users only Download (213kB) |
|
Text
Dhoni Tri Wibowo_6670170047_05.pdf Restricted to Registered users only Download (87kB) |
|
Text
Dhoni Tri Wibowo_6670170047_Ref.pdf Restricted to Registered users only Download (141kB) |
|
Text
Dhoni Tri Wibowo_6670170047_Lam.pdf Restricted to Registered users only Download (170kB) |
|
Text
Dhoni Tri Wibowo_6670170047_01.pdf Restricted to Registered users only Download (539kB) |
Abstract
This research explains the evaluation of the TELOR DADAR 112 program by BPBD DKI Jakarta. The background to this research is that the community's needs are related to public services that serve emergencies in the community. To meet emergency service needs. The form of service provided by BPBD DKI Jakarta is in the form of a call center service that is integrated with all emergency services. As the TELOR DADAR 112 program progresses, this program needs evaluation. This research uses William Dunn's theory which has several evaluation aspects, namely effectiveness, efficiency, adequacy, leveling, responsiveness and accuracy. And the method used is Cresswel's case study. The research results obtained are in the form of several evaluations which are the strengths or weaknesses of the program. Some of the weaknesses found include regional division based on BTS which causes reports outside the area to be received, the reporter needs to confirm several addresses, and has a tight budget so that if there are problems it is difficult to fix them. The other evaluation results are the results of evaluating the excellence of the TELOR DADAR 112 program.
| Item Type: | Thesis (S1) | ||||||
|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||
| Additional Information: | Penelitian ini menjelaskan mengenai Evaluasi pada program TELOR DADAR 112 Oleh BPBD DKI Jakarta. Latar belakang penelitian ini yaitu karena kebutuhan Masyarakat terkait pada pelayanan publik yang melayani kedaruratan pada Masyarakat. Demi memenuhi kebutuhan pelayanan kedaruratan. Bentuk pelayanan yang dilakukan oleh BPBD DKI Jakarta berupa layana call center yang terintegrasi semua pelayanan kedaruratan. Seiring berjalannya program TELOR DADAR 112, Program ini perlu adanya evaluasi Penelitian ini menggunakan teori dari Wiliam Dunn yang memiliki beberapa aspek evaluasi yaitu efektifitas, efisiensi, kecukupan, perataan, resposivitas dan ketepatan. Dan metode yang digunakan yaitu studi kasus milik Cresswel. Hasil penelitian yang didapattkan berupa beberapa evaluasi yang menjadi keunggulan ataupun menjadi kelemahan pada program. Beberapa kelemahan yang didapatkan berupa pembagian wilayah berdasarkan dengan BTS yang menyebabkan laporan diluar wilayah yang masuk, pelapor perlu melakukan beberapa konfirmasi Alamat, dan memiliki anggaran yang ketat sehingga jika ada kendala sulit untuk memperbaikinya. Untuk hasil evaluasi lainnya merupakan hasil evaluasi keunggulan dari program TELOR DADAR 112. | ||||||
| Uncontrolled Keywords: | evaluation, emergency services, public services evaluasi, Pelayanan kedaruratan, Pelayanan publik | ||||||
| Subjects: | J Political Science > JA Political science (General) | ||||||
| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik > 65201-Program Studi Ilmu Pemerintahan 06-Fakultas Ilmu Sosial dan Ilmu Politik |
||||||
| Depositing User: | Dhoni Tri Wibowo | ||||||
| Date Deposited: | 12 Aug 2024 13:35 | ||||||
| Last Modified: | 12 Aug 2024 13:35 | ||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/39576 |
Actions (login required)
 |
View Item |