Maega Saputra, Fiqri (2024) PENGARUH KETERLIBATAN KARYAWAN, FOKUS PADA PELANGGAN DAN PERBAIKAN BERKESINAMBUNGAN TERHADAP KINERJA OPERASIONAL( STUDI KASUS PT. JNE CABANG AGENGT TANGERANG. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
This research aims to determine the influence of employee involvement, customer focus, and continuous improvement at PT. JNE Tangerang Agent Branch. The research method used is quantitative with a descriptive approach. This research collects data based on questionnaires, literature studies and observations. The population in this study were employees of PT. JNE Branch Agent Tangerang aged 20 -40 years and a sample of 75 respondents using convenience sampling. The data analysis methods used are the Classic Assumption Test, Multiple Linear Regression Test, and Correlation Coefficient Test, Determination Coefficient Test with the SPSS version 23 analysis tool. This research has the results of employee involvement, customer focus, and continuous improvement having a positive and significant effect on performance. Operational
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Penelitian ini bertujuan untuk mengetahui pengaruh keterlibatan karyawan, fokus pada pelanggan, dan perbaikan berkesinambungan pada PT. JNE Cabang Agent Tangerang. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan deskripsi. Penelitian ini melakukan pengumpulan data berdasarkan kuesioner, studi kepustakaan serta observasi. Populasi dalam penelitian ini adalah pegawai PT. JNE Cabang Agent Tangerang yang berusia 20 - 40 tahun dan sampel sebanyak 75 responden dengan penarikan convenience sampling. Metode analisis data yang digunakan adalah Uji Asumsi Klasik, Uji Regresi Linear Berganda, dan Uji Koefisien korelasi, Uji Koefisien Determinasi dengan alat analisis SPSS versi 23. Penelitian ini memiliki hasil keterlibatan karyawan, fokus pada pelanggan ,serta perbakan berkesinambungan berpengaruh positif dan signifikan terhadap kinerja operasional | |||||||||
| Uncontrolled Keywords: | Employee Involvement, Customer Focus, Continuous Improvement, Operational Performance Keterlibatan Karyawan, Fokus Pada Pelanggan, Perbaikan Berkesinambungan , Kinerja Operasional | |||||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HE Transportation and Communications |
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| Divisions: | 05-Fakultas Ekonomi dan Bisnis > 61201-Program Sarjana Manajemen 05-Fakultas Ekonomi dan Bisnis |
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| Depositing User: | Fiqri maega Saputra | |||||||||
| Date Deposited: | 25 Jun 2024 10:58 | |||||||||
| Last Modified: | 25 Jun 2024 10:58 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/36663 |
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