HOLIFAH, HOLIFAH (2024) EFEKTIVITAS APLIKASI RELIGIUS, ADAPTABLE, GREAT, EDUCATE, MODERN (RAGEM) SEBAGAI BENTUK PELAYANAN PUBLIK DALAM KONTEKS E-GOVERNMENT (Studi Deskriptif di Dinas Komunikasi dan Informatika Kota Serang). S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
This research aims to determine the effectiveness of the RAGEM application managed by the Serang City Diskominfo as a form of e-Government based public service. The problem formulation in this research is: (1) What is the public's knowledge of the RAGEM application? (2) What is the effectiveness of implementing RAGEM as a form of public service in the context of e-Government in Serang City? (3) What is the strategy and evaluation of the Serang City Diskominfo in developing the RAGEM application? This research uses a qualitative method with a descriptive design. The subjects of this research were Serang City Diskominfo e-Government employees and Serang City residents who used the RAGEM application. Data analysis techniques include the stages of data collection, data reduction, data presentation, and data verification. The research results show that the effectiveness of implementing RAGEM as an e-Government-based public service is not optimal. Therefore, there are several aspects that need to be improved, this can be seen from the fact that there are still people in Serang City who do not know about the implementation of RAGEM because socialization has not been evenly distributed. In response to this, the Serang City Diskominfo has planned a RAGEM application development strategy with a focus on increasing use by the community. Internal evaluation was carried out, especially in terms of integrating services from various OPDs and improving application features as well as fair socialization strategies so that information can be evenly distributed and reach all levels of Serang City society.
| Item Type: | Thesis (S1) | |||||||||
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| Additional Information: | Penelitian ini bertujuan untuk mengetahui keefektifan dari aplikasi RAGEM yang dikelola oleh Diskominfo Kota Serang sebagai bentuk pelayanan publik berbasis e-government. Rumusan masalah dalam penelitian ini adalah: (1) Bagaimana pengetahuan masyarakat terhadap aplikasi RAGEM? (2) Bagaimana efektivitas aplikasi RAGEM sebagai bentuk pelayanan publik dalam konteks e-government di Kota Serang? (3) Bagaimana strategi dan evaluasi Diskominfo Kota Serang dalam mengembangkan aplikasi RAGEM?. Penelitian ini menggunakan metode kualitatif dengan desain deskriptif. Subyek penelitian ini adalah Staff Bidang e-government Diskominfo Kota Serang dan masyarakat Kota Serang pengguna aplikasi RAGEM. Adapun teknik analisis data yaitu dengan tahap pengumpulan data, reduksi data, penyajian data, dan verifikasi data. Hasil dari penelitian ini menunjukkan bahwa aplikasi RAGEM sebagai pelayanan publik berbasis e-government keefektifannya belum maksimal. Oleh karena itu, terdapat aspek yang harus ditingkatkan, hal ini dilihat dari masih adanya masyarakat Kota Serang yang belum mengetahui aplikasi RAGEM dikarenakan sosialisasi yang kurang merata. Untuk menanggapi hal tersebut Diskominfo Kota Serang telah merencanakan strategi pengembangan aplikasi RAGEM dengan fokus meningkatkan pemanfaatan oleh masyarakat. Evaluasi internal dilakukan, terutama dalam hal integrasi layanan dari berbagai OPD dan peningkatan fitur-fitur aplikasi serta strategi pemerataan sosialisasi sehingga informasi dapat merata dan mencapai seluruh lapisan masyarakat Kota Serang. | |||||||||
| Uncontrolled Keywords: | Effectiveness, RAGEM Application, Public Service, e-government Efektivitas, Aplikasi RAGEM, Pelayanan Publik, e-government | |||||||||
| Subjects: | H Social Sciences > Public Administration H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government |
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| Divisions: | 02-Fakultas Keguruan dan Ilmu Pendidikan 02-Fakultas Keguruan dan Ilmu Pendidikan > 87205-Jurusan Pendidikan Pancasila dan Kewarganegaraan |
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| Depositing User: | Holifah Holifah Holifah | |||||||||
| Date Deposited: | 10 Jun 2024 12:01 | |||||||||
| Last Modified: | 10 Jun 2024 12:01 | |||||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/35872 |
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