BAGAS TRI SAPUTRA, MUHAMMAD (2023) EFEKTIVITAS APLIKASI ALPUKAT BETAWI DALAM PELAYANAN KEPENDUDUKAN DI KECAMATAN CIRACAS. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.
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Abstract
This research focuses on the Effectiveness of the Alpukat Betawi Application in Population Services in Ciracas District. The purpose of this study was to find out how effective Alpukat Betawi application is in providing population services in Ciracas District. The theory of effectiveness uses the theory of DeLone & McLean (2003), including system quality, information quality, service quality, usage, user satisfaction, and net benefits. The research method uses quantitative methods. The sampling technique used purposive sampling of 204 respondents. Data analysis was carried out through statistical testing using the SPSS version 25 program. The results showed that the effectiveness of the Alpukat Betawi application in providing population services in DKI Jakarta Province was declared ineffective because it received an assessment of less than 65% based on hypothesis testing criteria if the value obtained t count was smaller than t table (-0.993 > 1.821), then H0 is rejected and Ha is accepted. The percentage of the effectiveness of the Alpukat Betawi application according to the responses of research respondents was 63.8%. The researcher's suggestions include improving the quality of the system in the Alpukat Betawi application software, updating the information provided regularly, adding human resources to service operators, placing special employees in service centers.
| Item Type: | Thesis (S1) | ||||||
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| Additional Information: | Penelitian ini berfokus kepada Efektivitas Aplikasi Alpukat Betawi Dalam Pelayanan Kependudukan di Kecamatan Ciracas . Tujuan penelitian ini adalah untuk mengetahui seberapa besar efektivitas aplikasi Alpukat Betawi dalam memberikan pelayanan kependudukan di Provinsi DKI Jakarta. Teori efektivitas menggunakan teori DeLone & McLean (2003), meliputi kualitas sistem, kualitas informasi, kualitas layanan, penggunaan, kepuasan pengguna, dan manfaat bersih. Metode penelitian menggunakan metode kuantitatif. Teknik pengambilan sampel menggunakan purposive sampling sebanyak 204 responden. Analisis data dilakukan melalui pengujian statistik menggunakan program SPSS versi 25. Hasil penelitian diketahui efektivitas aplikasi Alpukat Betawi dalam memberikan pelayanan kependudukan di Provinsi DKI Jakarta dinyatakan tidak efektif karena mendapatkan penilaian kurang dari 65% yang didasarkan pada kriteria uji hipotesis jika nilai didapat lebih kecil dari (-0,993 > 1,821), maka ditolak dan diterima. Besarnya persentase efektivitas aplikasi Alpukat Betawi menurut tanggapan responden penelitian sebesar 63,8%. Saran peniliti diantaranya, perbaikan kualitas sistem pada software aplikasi Alpukat Betawi, pembaharuan informasi yang diberikan secara berkala, penambahan sumber daya manusia pada operator layanan, penempatan pegawai yang khusus pada pusat layanan. | ||||||
| Uncontrolled Keywords: | Effectiveness, Alpukat Betawi Application, Population Service Efektivitas, Aplikasi Alpukat Betawi, Layanan Kependudukan | ||||||
| Subjects: | H Social Sciences > Public Administration | ||||||
| Divisions: | 06-Fakultas Ilmu Sosial dan Ilmu Politik 06-Fakultas Ilmu Sosial dan Ilmu Politik > 63201-Program Studi Administrasi Publik |
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| Depositing User: | Muhammad Bagas Tri Saputra | ||||||
| Date Deposited: | 12 Oct 2023 09:05 | ||||||
| Last Modified: | 12 Oct 2023 09:05 | ||||||
| URI: | http://eprints.untirta.ac.id/id/eprint/28334 |
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