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SAEFULLOH, IRFAN (2015) PENYELESAIAN SENGKETA KONSUMEN DI BPSK DENGAN SISTEM ARBITRASE ATAS TUNTUTAN GANTI RUGI TERHADAP KELALAIAN PELAKU USAHA HOTEL DI PROVINSI DKI JAKARTA. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.