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Article
Gunawan, Akbar and IQBAL, IQBAL (2018) QUALITY MEASUREMENT CUSTOMER SATISFACTION INDEX (CSI) METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS (IPA) DIAGRAM PT. ASDP INDONESIA FERRY (PERSERO) Merak – Banten. JOURNAL OF ENGINEERING AND MANAGEMENT IN INDUSTRIAL SYSTEM, 6 (1). pp. 11-19. ISSN 2477-6025
Thesis
IQBAL, IQBAL (2018) PENGUKURAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA PADA PT. ASDP INDONESIA FERRY (PERSERO) CABANG MERAK. S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.
IQBAL, IQBAL (2017) PENGARUH TERPAAN TAYANGAN PROGRAM SINETRON GO BMX MNCTV TERHADAP PERILAKU IMITASI PENONTON TELEVISI (Survei pada Komunitas ZTFFbmx (Zero Two Five Four) Serang). Lainnya thesis, Universitas Sultan Ageng Tirtayasa.