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Items where Author is "HANDAYANI, ISMI"
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Thesis
HANDAYANI, ISMI (2017) ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DENGAN METODE CUSTOMER SATISFACTION INDEX DAN IMPORTANCE PERFORMANCE ANALYSIS DI PT. PERMATA IBU OPTIMA. S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.