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Alghifari, Mochamad Hatta (2025) ANALISIS KUALITAS LAYANAN BERDASARKAN DIMENSI LITERASI DIGITAL DENGAN INTEGRASI METODE CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) (STUDI KASUS: LEMBAGA PENDIDIKAN XYZ). S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.