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Items where Author is "ARDIANTI, DINA"
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Thesis
ARDIANTI, DINA (2015) PENGUKURAN KEPUASAN KONSUMEN DENGAN METODE FUZZY SERVQUAL DAN UPAYA PENINGKATAN KUALITAS LAYANAN JASA LOGISTIK DENGAN METODE QUALITY FUNCTION DEPLOYMENT DI PT.XYZ. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.