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APRIADI, IQBHAL (2018) ANALISIS KUALITAS JASA PELAYANAN TERHADAP KEPUASAN PELANGGAN MELALUI IMPORTANCE PERFORMANCE ANALYSIS DAN MODEL KANO (Studi Kasus di PT. Astra International Tbk-Daihatsu Branch Office Kota Serang-Banten Tahun 2017). S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.