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primary topic: RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015
type: Thesis
type: Article
abstract: The quality of pharmaceutical services in community pharmacies plays an essential role in ensuring patient safety and the overall quality of healthcare services. However, variations in service process implementation and limitations in quality documentation systems are still observed, leading to suboptimal quality control. This condition indicates the need for a structured evaluation of the quality management system. This study aims to identify gaps between the existing conditions of pharmaceutical services in pharmacies under PT SKA and the requirements of ISO 9001:2015, as well as to develop quality management system improvement plans for each required clause. A descriptive approach using mixed qualitative and quantitative methods was employed. Data were collected through observations, interviews with responsible pharmacists, and document reviews in five pharmacies under PT SKA located in Bandung and Cimahi. Data analysis was conducted using gap analysis based on clauses 4 to 10 of ISO 9001:2015. The results indicate that the implementation of the quality management system in pharmaceutical services has not fully met ISO 9001:2015 requirements, with gaps identified across all clauses. The most significant gaps were found in clause 5 (leadership), clause 6 (planning), and clause 10 (improvement). Improvement plans were developed for all ISO 9001:2015 clauses, with emphasis on strengthening leadership commitment, risk and opportunity-based planning, and documented corrective and continual improvement mechanisms
date: 2026-04-16
status: published
creator: Muhammad Avan Setiawan
author list: authors
type: EPrint
type: ThesisEPrint
is part of: repository
has document: RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
subject: HD Industries. Land use. Labor
subject: HD28 Management. Industrial Management
subject: R Medicine (General)

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_01.pdf
has part: Muhammad Avan Setiawan_3333220067_01.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_02.pdf
has part: Muhammad Avan Setiawan_3333220067_02.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_03.pdf
has part: Muhammad Avan Setiawan_3333220067_03.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_04.pdf
has part: Muhammad Avan Setiawan_3333220067_04.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_05.pdf
has part: Muhammad Avan Setiawan_3333220067_05.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_06.pdf
has part: Muhammad Avan Setiawan_3333220067_06.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_Full Text.pdf
has part: Muhammad Avan Setiawan_3333220067_Full Text.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_Lamp.pdf
has part: Muhammad Avan Setiawan_3333220067_Lamp.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_Ref.pdf
has part: Muhammad Avan Setiawan_3333220067_Ref.pdf

RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015 (Text)
type: Document
has file: Muhammad Avan Setiawan_3333220067_CP.pdf
has part: Muhammad Avan Setiawan_3333220067_CP.pdf

Fakultas Teknik Universitas Sultan Ageng Tirtayasa
type: Organization

TEKNIK INDUSTRI, Fakultas Teknik Universitas Sultan Ageng Tirtayasa
type: Organization

Muhammad Avan Setiawan
type: Person
given name: Muhammad Avan
family name: Setiawan

UNIVERSITAS SULTAN AGENG TIRTAYASA
type: Organization

FAKULTAS TEKNIK
type: Organization

JURUSAN TEKNIK INDUSTRI
type: Organization

HTML Summary of #59809 RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015
format: text/html
primary topic: RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015

HD Industries. Land use. Labor
type: Concept

HD28 Management. Industrial Management
type: Concept

R Medicine (General)
type: Concept