{
      "department": "TEKNIK INDUSTRI",
      "dir": "disk0\/00\/05\/98\/09",
      "eprintid": 59809,
      "corp_creators": [
        "UNIVERSITAS SULTAN AGENG TIRTAYASA",
        "FAKULTAS TEKNIK",
        "JURUSAN TEKNIK INDUSTRI"
      ],
      "pages": 130,
      "referencetext": "Anastasia, I. S. dan Purwanggono, B. 2024. Perancangan Perbaikan dalam \r\nPenerapan Sistem Manajemen Mutu ISO 9001:2015 menggunakan Gap \r\nAnalysis (Studi Kasus: PT Volta Indonesia Semesta). Industrial \r\nEngineering Online Journal. Vol 13 No 3: 1-8 \r\nAnggriyanti, H. D. P. Rancangan Perbaikan Sistem Manajemen Mutu Pada CV. \r\nAilani Food Berbasis ISO 9001:2015. (Skripsi). Malang: Jurusan Teknik \r\nIndustri Universitas Brawijaya \r\nAnggusti, M. Toni, N. dan Chanaka, J. 2021. Mengenal Lebih Dekat Sistem \r\nManajemen & Tata Kelola Perusahaan yang Baik (Teori dan Praktik). \r\nCetakan Pertama. Medan. CV. Merdeka Kreasi Group \r\nBudiyanto, A. 2016. Perancangan Sistem Aplikasi Penjualan Obat Pada Apotek \r\nAnugrah Dengan Menggunakan Visual Basic 6.0. PROCIDING KMSI. Vol \r\n4 No 1: 791-798 \r\nCrismanto, Y. dan Noya, S. 2018. Analisis Kesenjangan Terhadap Penerapan Sistem \r\nManajemen Mutu ISO 9001:2015 pada CV. Tirta Mangkok \r\nMerah. KURAWAL: Jurnal Teknologi, Informasi dan Industri. Vol 1 No 2: \r\n73-81 \r\ndi \r\nDianita, P. S. dan Latifah, E. 2017. Tingkat Kepuasan Pasien Terhadap Pelayanan \r\nObat \r\nApotek Wilayah Kecamatan Mertoyudan Kabupaten \r\nMagelang. Jurnal Farmasi Sains dan Praktis. Vol 3 No 2: 19-23 \r\nDysyandi, W. Sumaryono, W. Widyastuti, S. dan Lesmana, H. 2019. Bauran \r\nPemasaran \r\nTentang \r\nKonsep Apotek Modern Serta Strategi \r\nPemasarannya. JRB-Jurnal Riset Bisnis. Vol 3 No 1: 1-8 \r\nFebrianti, F. D. dan Radja, F. L. 2024. Analysis of the Implementation of ISO 9001: \r\n2015 Quality Management System to Improve Service Quality (Case Study \r\nat Sea Shipload Expedition Company in Waingapu). International Journal \r\nof Science and Environment. Vol 5 No 4: 223-228 \r\nFernando, J. M. Purwanggono, B. dan Wicaksono, P. A. 2017. Analisis Kesiapan \r\nSertifikasi ISO 9001: 2015 Pada PT. Wijara Nagatsupazki Dengan \r\nMenggunakan Metode Gap Analysis. Industrial Engineering Online \r\nJournal. Vol 6 No 2: 1-10 \r\nHabib, M. P. F. Puspitasari, C. E. dan Hidayati, R. 2024. Dasar-Dasar Farmasi: \r\nPengetahuan Umum dalam Dunia Farmasi. Cetakan Pertama. Jambi: PT. \r\nSonpedia Publishing Indonesia. \r\nHartayu, T. S. Wijoyo, Y. dan Manik, D. G. 2020. Manajemen dan Pelayanan \r\nKefarmasian di Apotek dengan Metode Problem-Based Learning dalamKerangka Paradigma Pedagogi Reflektif. Cetakan Pertama. Yogyakarta: \r\nSanata Dharma University Press. \r\nLampus, C. S. V. Umboh, A. dan Manampiring, A. E. 2023. Analisis Faktor-faktor \r\nyang Memengaruhi Tingkat Kepuasan Pasien di Instalasi Rawat Inap RSUP \r\nProf. Dr. RD Kandou Manado. Medical Scope Journal. Vol 4 No 2:150-160 \r\nMaharani, D. N. Mukaddas, A. dan Indriani, I. 2016. Analisis Pengaruh Kepuasan \r\nPasien Terhadap Kualitas Pelayanan Resep di Apotek Instalasi Farmasi \r\nBadan Rumah Sakit Daerah Luwuk Kabupaten Banggai. Jurnal Farmasi \r\nGalenika. Vol 2 No 2: 111-117 \r\nMelian, L. dan Hamdani, D. 2016. Perancangan Model Sistem Informasi \r\nPengelolaan Obat di Apotek (Studi Kasus: Apotek Rosa Farma). Jurnal \r\nTeknologi dan Informasi. Vol 6 No 1: 29-38 \r\nNasikin, A. I. dan Rahardjo, B. 2019. Analisis Gap Penerapan Sistem Manajemen \r\nMutu ISO 9001:2015 di PT X. Jurnal Titra. Vol 7 No 2: 283-288 \r\nNovita, N. Edriani, A. F. dan Gunawan, A. 2023. Identifikasi Sistem Manajemen \r\nMutu Berbasis ISO 9001:2015 Pada Perusahaan Penyedia Jasa Konstruksi \r\nDi Kota Bengkulu. Teras Jurnal. Vol 13 No 1: 221-234 \r\nNoviyanti, S. A. Mukaddas, A. dan Tandah, M. R. 2017. Analisis Kepuasan \r\nPelayanan Obat pada Pasien di Puskesmas Berstandar ISO 9001:2008 di \r\nDonggala Kecamatan Banawa. As-Syifaa Jurnal Farmasi. Vol 9 No 2: 146\r\n153 \r\nNuraeni, Q. dan Rinaldi, A. 2024. Analisis Manajemen Pelayanan Farmasi di \r\nApotek Kurnia Jaya Bandung. Journal of Applied Management Studies. \r\nVol 5 No 2: 142-151 \r\nPahlani, E. Suryandani, T. dan Fadhlurrohman, R. 2022. Peran Apotek Sebagai \r\nTempat Pelayanan Informasi Obat Berdasarkan Persepsi Konsumen di \r\nApotek K-24 Kiaracondong Bandung. Jurnal Ilmiah JKA (Jurnal \r\nKesehatan Aeromedika). Vol 8 No 1: 8-15 \r\nPrihatmadji, W. Zulfikar, A. Oktafiani, S. Hendrawan, A. dan Pranita, F. L. 2022. \r\nKorelasi Antara Sistem Manajemen Mutu ISO 9001:2015 dengan Sistem \r\nManajemen Pendidikan ISO 21001:2018. Jurnal Lentera Bisnis. Vol 11 No \r\n2: 190-204 \r\nPrimasanti, Y. dan Hendratmoko, R. 2021. Analisis ISO 9001:2015 PT Panca \r\nBintang Tunggal Sejahtera dengan Menggunakan Metode Gap Analysis. \r\nJurnal DISPROTEK. Vol 12 No 2: 54-62 \r\nPutra, M. F. Suhendar, E. dan Usman, R. 2019. Gap Analysis Persiapan \r\nImplementasi ISO 9001:2015 Pada PT. Trans Power Marine, Tbk. Jurnal \r\nPenelitian dan Aplikasi Sistem & Teknik Industri (PASTI). Vol 13 No 2: 149-153Rahmat, M. Pd. I. 2019. Evaluasi Pembelajaran Pendidikan Agama Islam. Edisi \r\nPertama. Bening Pustaka. \r\nSirajuddin, W. Mubarak, S. Kenre, I. dan Rahmawati. 2023. Pengaruh Kualitas \r\nKefarmasian Terhadap Pelayanan di Apotek RSIA Ananda Trifa Kota \r\nParepare. Jurnal Farmasi Al-Ghafiqi (JUFAL). Vol 2 No 1: 12-15 \r\nSolihah, R. H. dan Azfa, M. F. 2023. Penerapan Sistem Manajemen Mutu ISO \r\n9001:2015: dalam Mendukung dan Menunjang Pemasaran Produk. Journal \r\nof Information Systems and Management (JISMA). Vol 2 No 4: 15-24 \r\nTurnip, P. M. Simanjuntak, J. dan Simanjuntak, A. N. 2023. Pengaruh Sistem \r\nManajemen Mutu Terhadap Peningkatan Kualitas Pelayanan Pada \r\nPerusahaan Damri Kota Medan. Jurnal Bisnis Dan Manajemen. Vol 1 No 2: \r\n100-112 \r\nUtomo, A. Y. S. Widjanarko, B. dan Shaluhiyah, Z. 2023. Mutu Pelayanan dengan \r\nKepuasan Pasien Rawat Inap di Rumah Sakit: Literature Review. Media \r\nPublikasi Promosi Kesehatan Indonesia (MPPKI). Vol 6 No 9: 1708-1714 \r\nWibowo, M. I. N. A. Munawaroh, S. dan Purnama, C. 2015. Pengaruh Sistem \r\nManajemen ISO 9001:2008 Terhadap Pelayanan Kefarmasian di Puskesmas \r\nKabupaten \r\nSleman. PHARMACY: \r\n(Pharmaceutical Journal of Indonesia). Vol 12 No 1: 113-130\r\nJurnal \r\nFarmasi \r\nIndonesia (Pharmaceutical Journal of Indonesia). Vol 12 No 1: 113-130",
      "uri": "http:\/\/eprints.untirta.ac.id\/id\/eprint\/59809",
      "abstract": "The quality of pharmaceutical services in community pharmacies plays an essential \r\nrole in ensuring patient safety and the overall quality of healthcare services. \r\nHowever, variations in service process implementation and limitations in quality \r\ndocumentation systems are still observed, leading to suboptimal quality control. \r\nThis condition indicates the need for a structured evaluation of the quality \r\nmanagement system. This study aims to identify gaps between the existing \r\nconditions of pharmaceutical services in pharmacies under PT SKA and the \r\nrequirements of ISO 9001:2015, as well as to develop quality management system \r\nimprovement plans for each required clause. A descriptive approach using mixed \r\nqualitative and quantitative methods was employed. Data were collected through \r\nobservations, interviews with responsible pharmacists, and document reviews in \r\nfive pharmacies under PT SKA located in Bandung and Cimahi. Data analysis was \r\nconducted using gap analysis based on clauses 4 to 10 of ISO 9001:2015. The \r\nresults indicate that the implementation of the quality management system in \r\npharmaceutical services has not fully met ISO 9001:2015 requirements, with gaps \r\nidentified across all clauses. The most significant gaps were found in clause 5 \r\n(leadership), clause 6 (planning), and clause 10 (improvement). Improvement plans \r\nwere developed for all ISO 9001:2015 clauses, with emphasis on strengthening \r\nleadership commitment, risk and opportunity-based planning, and documented \r\ncorrective and continual improvement mechanisms",
      "thesis_type": "sarjana",
      "subjects": [
        "HD",
        "HD28",
        "R1"
      ],
      "eprint_status": "archive",
      "date": "2026-04-16",
      "ispublished": "pub",
      "date_type": "published",
      "contact_email": "avansetiawan67@gmail.com",
      "status_changed": "2026-04-20 01:28:22",
      "institution": "Fakultas Teknik Universitas Sultan Ageng Tirtayasa",
      "lastmod": "2026-04-20 01:28:22",
      "thesis_name": "sarjana",
      "divisions": [
        "Industri"
      ],
      "title": "RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015",
      "userid": 27520,
      "type": "thesis",
      "note": "Mutu pelayanan kefarmasian di apotek berperan penting dalam menjamin \r\nkeselamatan pasien dan kualitas pelayanan kesehatan. Namun, dalam \r\npelaksanaannya masih ditemukan variasi penerapan proses pelayanan serta \r\nketerbatasan sistem dokumentasi mutu yang berdampak pada pengendalian mutu \r\nyang belum optimal. Kondisi tersebut menunjukkan perlunya evaluasi sistem \r\nmanajemen mutu secara terstruktur. Penelitian ini bertujuan untuk mengidentifikasi \r\nkesenjangan antara kondisi eksisting pelayanan kefarmasian di apotek naungan PT \r\nSKA dengan persyaratan ISO 9001:2015 serta menyusun rancangan perbaikan \r\nsistem manajemen mutu pada setiap klausul yang dipersyaratkan. Penelitian \r\nmenggunakan pendekatan deskriptif dengan metode campuran kualitatif dan \r\nkuantitatif. Data dikumpulkan melalui observasi, wawancara dengan apoteker \r\npenanggung jawab, dan telaah dokumen pada lima apotek naungan PT SKA di Kota \r\nBandung dan Kota Cimahi. Analisis data dilakukan menggunakan metode analisis \r\ngap terhadap klausul 4 hingga klausul 10 ISO 9001:2015. Hasil penelitian \r\nmenunjukkan bahwa penerapan sistem manajemen mutu pelayanan kefarmasian \r\nbelum sepenuhnya memenuhi persyaratan ISO 9001:2015, dengan kesenjangan \r\nyang masih ditemukan pada seluruh klausul. Gap terbesar terdapat pada klausul 5 \r\n(kepemimpinan), klausul 6 (perencanaan), dan klausul 10 (peningkatan). \r\nRancangan perbaikan disusun untuk setiap klausul ISO 9001:2015, dengan \r\npenekanan pada penguatan kepemimpinan dalam penetapan kebijakan dan sasaran \r\nmutu, perencanaan berbasis risiko dan peluang, serta pembentukan mekanisme \r\ntindakan korektif dan perbaikan berkelanjutan yang terdokumentasi.",
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