relation: https://eprints.untirta.ac.id/59809/
title: RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015
creator: Setiawan, Muhammad Avan
subject: HD Industries. Land use. Labor
subject: HD28 Management. Industrial Management
subject: R Medicine (General)
description: The quality of pharmaceutical services in community pharmacies plays an essential   role in ensuring patient safety and the overall quality of healthcare services.   However, variations in service process implementation and limitations in quality   documentation systems are still observed, leading to suboptimal quality control.   This condition indicates the need for a structured evaluation of the quality   management system. This study aims to identify gaps between the existing   conditions of pharmaceutical services in pharmacies under PT SKA and the   requirements of ISO 9001:2015, as well as to develop quality management system   improvement plans for each required clause. A descriptive approach using mixed   qualitative and quantitative methods was employed. Data were collected through   observations, interviews with responsible pharmacists, and document reviews in   five pharmacies under PT SKA located in Bandung and Cimahi. Data analysis was   conducted using gap analysis based on clauses 4 to 10 of ISO 9001:2015. The   results indicate that the implementation of the quality management system in   pharmaceutical services has not fully met ISO 9001:2015 requirements, with gaps   identified across all clauses. The most significant gaps were found in clause 5   (leadership), clause 6 (planning), and clause 10 (improvement). Improvement plans   were developed for all ISO 9001:2015 clauses, with emphasis on strengthening   leadership commitment, risk and opportunity-based planning, and documented   corrective and continual improvement mechanisms
date: 2026-04-16
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/59809/1/Muhammad%20Avan%20Setiawan_3333220067_01.pdf
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identifier: https://eprints.untirta.ac.id/59809/2/Muhammad%20Avan%20Setiawan_3333220067_02.pdf
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identifier: https://eprints.untirta.ac.id/59809/3/Muhammad%20Avan%20Setiawan_3333220067_03.pdf
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identifier: https://eprints.untirta.ac.id/59809/4/Muhammad%20Avan%20Setiawan_3333220067_04.pdf
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identifier: https://eprints.untirta.ac.id/59809/5/Muhammad%20Avan%20Setiawan_3333220067_05.pdf
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identifier: https://eprints.untirta.ac.id/59809/6/Muhammad%20Avan%20Setiawan_3333220067_06.pdf
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identifier: https://eprints.untirta.ac.id/59809/7/Muhammad%20Avan%20Setiawan_3333220067_Full%20Text.pdf
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identifier: https://eprints.untirta.ac.id/59809/8/Muhammad%20Avan%20Setiawan_3333220067_Lamp.pdf
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language: en
identifier: https://eprints.untirta.ac.id/59809/9/Muhammad%20Avan%20Setiawan_3333220067_Ref.pdf
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language: en
identifier: https://eprints.untirta.ac.id/59809/10/Muhammad%20Avan%20Setiawan_3333220067_CP.pdf
identifier:   Setiawan, Muhammad Avan  (2026) RANCANGAN SISTEM MANAJEMEN MUTU PELAYANAN APOTEK MENUJU ISO 9001:2015.  S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.