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primary topic: USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD)

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD)
type: Thesis
type: Article
abstract: The implementation of the New Generation Academic Information System (SIAKANG) at Universitas Sultan Ageng Tirtayasa has faced various student complaints regarding service quality, with specific issues including technical difficulties in the login process, inaccuracies in academic grade data, slow loading times, frequent system errors, and a non-responsive user interface on mobile devices. This study aims to classify student opinions through sentiment analysis, identify key problem topics, and formulate structured service improvement recommendations based on user needs. The method employed is a quantitative approach with data collection via open-ended questionnaires (104 respondents), processed through text preprocessing stages, Term Frequency–Inverse Document Frequency (TF–IDF) numerical representation, and clustering using the K-Means algorithm. The determination of the optimal number of clusters via the Elbow Method resulted in k=3, with a Silhouette Score validation of 0.111, which was then integrated into the Quality Function Deployment (QFD) method through the construction of the House of Quality (HoQ) matrix. The study concludes that although the combination of TF-IDF and K-Means was not optimal in separating sentiment polarity due to data imbalance, the method was highly effective in mapping system weaknesses. The primary priorities for SIAKANG service improvement include strengthening system security, periodic academic data audits, server infrastructure optimization, and user interface/experience (UI/UX) enhancements to sustainably improve the quality of academic information services.
date: 2026-04-07
status: published
creator: Maulana Farid Muhammad
author list: authors
THS: Achmad Bahauddin
type: EPrint
type: ThesisEPrint
is part of: repository
has document: USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
subject: H Social Sciences (General)
subject: HA Statistics

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_01.pdf
has part: Maulana Farid Muhammad_3333210029_01.pdf

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_02.pdf
has part: Maulana Farid Muhammad_3333210029_02.pdf

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_03.pdf
has part: Maulana Farid Muhammad_3333210029_03.pdf

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_04.pdf
has part: Maulana Farid Muhammad_3333210029_04.pdf

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_05.pdf
has part: Maulana Farid Muhammad_3333210029_05.pdf

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_06.pdf
has part: Maulana Farid Muhammad_3333210029_06.pdf

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_Ref.pdf
has part: Maulana Farid Muhammad_3333210029_Ref.pdf

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_Lamp.pdf
has part: Maulana Farid Muhammad_3333210029_Lamp.pdf

USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD) (Text)
type: Document
has file: Maulana Farid Muhammad_3333210029_CP.pdf
has part: Maulana Farid Muhammad_3333210029_CP.pdf

Fakultas Teknik Universitas Sultan Ageng Tirtayasa
type: Organization

TEKNIK INDUSTRI, Fakultas Teknik Universitas Sultan Ageng Tirtayasa
type: Organization

Maulana Farid Muhammad
type: Person
given name: Maulana Farid
family name: Muhammad

Achmad Bahauddin
type: Person
given name: Achmad
family name: Bahauddin

UNIVERSITAS SULTAN AGENG TIRTAYASA
type: Organization

FAKULTAS TEKNIK
type: Organization

TEKNIK INDUSTRI
type: Organization

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primary topic: USULAN PERBAIKAN APLIKASI SIAKANG BERDASARKAN ANALISIS SENTIMEN MENGGUNAKAN PENDEKATAN QUALITY FUNCTION DEPLOYMENT (QFD)

H Social Sciences (General)
type: Concept

HA Statistics
type: Concept