<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA)"^^ . "The Cilegon–Serang urban transport route serves as a primary mode for students, university students, and workers. However, several issues remain, such as the imbalance between the number of operating vehicles and passengers, route deviations from official permits, and overlapping with other transport modes. This study aims to assess passenger satisfaction, analyze operational performance, and identify transport modes that align with community expectations.\r\nThe method employed is Importance–Performance Analysis (IPA) to measure satisfaction and service conformity, combined with operational performance evaluation based on indicators of load factor, headway, and travel time in accordance with regulations of the Ministry of Transportation.\r\nThe findings show that the average service conformity level is 80.735%, indicating that urban transport services generally meet passenger expectations. Most passengers expressed satisfaction with punctuality, departure frequency, and driver behavior. Nevertheless, several aspects require improvement. Operational performance reveals that the average load factor is only 26.2%–27.5%, far below the 70% standard, reflecting low occupancy levels. This condition is largely influenced by shifting public preferences toward modern transport modes such as MRT, LRT, and medium-sized buses, making urban transport less attractive. Travel time ranges between 49–73 minutes and headway averages 1.583–1.843 minutes, both of which comply with PM No. 98 of 2013 and PM No. 29 of 2015. Therefore, strategic measures are needed, including fleet quality improvement, route and fleet restructuring, and stronger integration with other transport modes to ensure relevance and competitiveness within the evolving urban transport system."^^ . "2026-03-09" . . . . . . . . . . . . "Fakultas Teknik Universitas Sultan Ageng Tirtayasa"^^ . . . "TEKNIK SIPIL, Fakultas Teknik Universitas Sultan Ageng Tirtayasa"^^ . . . . . . . . . . . "Rindu Twidi"^^ . "Bethary"^^ . "Rindu Twidi Bethary"^^ . . "Diana"^^ . "Azzahra"^^ . "Diana Azzahra"^^ . . "Wiwien"^^ . "Suzanti"^^ . "Wiwien Suzanti"^^ . . "UNIVERSITAS SULTAN AGENG TIRTAYASA"^^ . . . "FAKULTAS TEKNIK"^^ . . . "TEKNIK SIPIL"^^ . . . . . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . . "EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \r\nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \r\nANALYSIS (IPA) (Text)"^^ . . "HTML Summary of #59112 \n\nEVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK \nCILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE \nANALYSIS (IPA)\n\n" . "text/html" . . . "TA Engineering (General). Civil engineering (General)"@en . .