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EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK CILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA)
The Cilegon–Serang urban transport route serves as a primary mode for students, university students, and workers. However, several issues remain, such as the imbalance between the number of operating vehicles and passengers, route deviations from official permits, and overlapping with other transport modes. This study aims to assess passenger satisfaction, analyze operational performance, and identify transport modes that align with community expectations. The method employed is Importance–Performance Analysis (IPA) to measure satisfaction and service conformity, combined with operational performance evaluation based on indicators of load factor, headway, and travel time in accordance with regulations of the Ministry of Transportation. The findings show that the average service conformity level is 80.735%, indicating that urban transport services generally meet passenger expectations. Most passengers expressed satisfaction with punctuality, departure frequency, and driver behavior. Nevertheless, several aspects require improvement. Operational performance reveals that the average load factor is only 26.2%–27.5%, far below the 70% standard, reflecting low occupancy levels. This condition is largely influenced by shifting public preferences toward modern transport modes such as MRT, LRT, and medium-sized buses, making urban transport less attractive. Travel time ranges between 49–73 minutes and headway averages 1.583–1.843 minutes, both of which comply with PM No. 98 of 2013 and PM No. 29 of 2015. Therefore, strategic measures are needed, including fleet quality improvement, route and fleet restructuring, and stronger integration with other transport modes to ensure relevance and competitiveness within the evolving urban transport system.
Fakultas Teknik Universitas Sultan Ageng Tirtayasa
TEKNIK SIPIL, Fakultas Teknik Universitas Sultan Ageng Tirtayasa
EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK CILEGON – SERANG DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) (Text)
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TA Engineering (General). Civil engineering (General)