eprintid: 58931
rev_number: 16
eprint_status: archive
userid: 25835
dir: disk0/00/05/89/31
datestamp: 2026-03-03 07:30:13
lastmod: 2026-03-03 07:30:13
status_changed: 2026-03-03 07:30:13
type: thesis
metadata_visibility: show
creators_name: GUNAWAN, ADE
creators_id: 7776230058
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_name: Moh. Mukhsin, Moh. Mukhsin
contributors_name: Kambara, Roni
contributors_id: 196806142007011001
contributors_id: 197004022005011002
corp_creators: UNIVERSITAS SULTAN AGENG TIRTAYASA
corp_creators: FAKULTAS EKONOMI DAN BISNIS
corp_creators: MAGISTER MANAJEMEN
title: DIGITALISASI DAN PELATIHAN BERBASIS INOVASI:
PENGARUHNYA TERHADAP KINERJA PEGAWAI MELALUI
EMPLOYEE ENGAGEMENT
(Studi Pada Bank Negara Indonesia 46 Wilayah Banten)
ispublished: pub
subjects: HD28
divisions: FEB
divisions: MM
full_text_status: restricted
keywords: Digitalization, innovation-based training, employee engagement,
employee performance, banking, SEM-PLS.
Digitalisasi, Pelatihan berbasis inovasi, Employee engagement,
kinerja pegawai, perbankan, SEM-PLS.
note: Digitalisasi pada industri perbankan menuntut penyesuaian strategi
pengelolaan sumber daya manusia agar kinerja pegawai tetap optimal. Penelitian
ini bertujuan menganalisis pengaruh digitalisasi dan pelatihan berbasis inovasi
terhadap kinerja pegawai, baik secara langsung maupun melalui employee
engagement pada BNI 46 Wilayah Banten. Pendekatan yang digunakan adalah
kuantitatif dengan desain explanatory. Sampel penelitian berjumlah 150 pegawai
yang dipilih menggunakan teknik proportional random sampling pada beberapa
KCU. Pengolahan data dilakukan dengan metode Structural Equation Modeling
Partial Least Squares (SEM-PLS) menggunakan SmartPLS 4, melalui pengujian
outer model (validitas dan reliabilitas) serta inner model (path coefficient, R-square,
dan uji mediasi). Hasil penelitian menunjukkan bahwa digitalisasi dan pelatihan
berbasis inovasi berpengaruh positif dan signifikan terhadap kinerja pegawai.
Kedua variabel tersebut juga berpengaruh positif dan signifikan terhadap employee
engagement, sementara employee engagement sendiri berpengaruh positif dan
signifikan terhadap kinerja pegawai. Analisis specific indirect effect
mengindikasikan bahwa employee engagement memediasi secara parsial pengaruh
digitalisasi dan pelatihan berbasis inovasi terhadap kinerja pegawai. Temuan ini
menegaskan bahwa peningkatan kinerja pegawai di era perbankan digital tidak
cukup hanya melalui investasi teknologi dan program pelatihan, tetapi perlu
diintegrasikan dengan strategi pengelolaan engagement yang sistematis dan
berkelanjutan.
abstract: Digitalization in the banking industry requires human resource management
strategies that can sustain employee performance. This study aims to examine the
effects of digitalization and innovation-based training on employee performance,
both directly and indirectly through employee engagement at BNI Region 46
Banten. A quantitative explanatory design was employed. The sample consisted of
150 employees selected using proportional random sampling from several main
branch offices. Data were analyzed using Structural Equation Modeling–Partial
Least Squares (SEM-PLS) with SmartPLS 4, involving assessment of the outer
model (validity and reliability) and inner model (path coefficients, R-square, and
mediation testing). The results show that digitalization and innovation-based
training have positive and significant effects on employee performance. Both
variables also have positive and significant effects on employee engagement, which
in turn positively and significantly influences employee performance. Specific
indirect effect analysis indicates that employee engagement partially mediates the
influence of digitalization and innovation-based training on employee
performance. These findings highlight that improving employee performance in the
era of digital banking cannot rely solely on technology investment and training
programs but must be integrated with systematic and continuous engagement
management strategies.
date: 2026
date_type: published
pages: 189
institution: UNIVERSITAS SULTAN AGENG TIRTAYASA
department: MAGISTER MANAJEMEN
thesis_type: masters
thesis_name: mphil
citation:   GUNAWAN, ADE  (2026) DIGITALISASI DAN PELATIHAN BERBASIS INOVASI: PENGARUHNYA TERHADAP KINERJA PEGAWAI MELALUI EMPLOYEE ENGAGEMENT (Studi Pada Bank Negara Indonesia 46 Wilayah Banten).  Master thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.   
document_url: https://eprints.untirta.ac.id/58931/1/ADE%20GUNAWAN_7776230058_Fulltext.pdf
document_url: https://eprints.untirta.ac.id/58931/2/ADE%20GUNAWAN_7776230058_01.pdf
document_url: https://eprints.untirta.ac.id/58931/3/ADE%20GUNAWAN_7776230058_02.pdf
document_url: https://eprints.untirta.ac.id/58931/5/ADE%20GUNAWAN_7776230058_04.pdf
document_url: https://eprints.untirta.ac.id/58931/6/ADE%20GUNAWAN_7776230058_05.pdf
document_url: https://eprints.untirta.ac.id/58931/7/ADE%20GUNAWAN_7776230058_Reff.pdf
document_url: https://eprints.untirta.ac.id/58931/8/ADE%20GUNAWAN_7776230058_Lampiran.pdf
document_url: https://eprints.untirta.ac.id/58931/9/ADE%20GUNAWAN_7776230058_Bab%203.pdf