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DIGITALISASI DAN PELATIHAN BERBASIS INOVASI: PENGARUHNYA TERHADAP KINERJA PEGAWAI MELALUI EMPLOYEE ENGAGEMENT (Studi Pada Bank Negara Indonesia 46 Wilayah Banten)
Digitalization in the banking industry requires human resource management strategies that can sustain employee performance. This study aims to examine the effects of digitalization and innovation-based training on employee performance, both directly and indirectly through employee engagement at BNI Region 46 Banten. A quantitative explanatory design was employed. The sample consisted of 150 employees selected using proportional random sampling from several main branch offices. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4, involving assessment of the outer model (validity and reliability) and inner model (path coefficients, R-square, and mediation testing). The results show that digitalization and innovation-based training have positive and significant effects on employee performance. Both variables also have positive and significant effects on employee engagement, which in turn positively and significantly influences employee performance. Specific indirect effect analysis indicates that employee engagement partially mediates the influence of digitalization and innovation-based training on employee performance. These findings highlight that improving employee performance in the era of digital banking cannot rely solely on technology investment and training programs but must be integrated with systematic and continuous engagement management strategies.
MAGISTER MANAJEMEN, UNIVERSITAS SULTAN AGENG TIRTAYASA
DIGITALISASI DAN PELATIHAN BERBASIS INOVASI: PENGARUHNYA TERHADAP KINERJA PEGAWAI MELALUI EMPLOYEE ENGAGEMENT (Studi Pada Bank Negara Indonesia 46 Wilayah Banten) (Text)
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HD28 Management. Industrial Management