eprintid: 58924 rev_number: 20 eprint_status: archive userid: 2356 dir: disk0/00/05/89/24 datestamp: 2026-03-05 02:24:30 lastmod: 2026-03-05 02:24:30 status_changed: 2026-03-05 02:24:30 type: thesis metadata_visibility: show creators_name: EKA KAYLA, ANDINI creators_id: 6661200142 contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_name: CADITH, JULIANNES contributors_id: 197207132009121001 corp_creators: UNIVERSITAS SULTAN AGENG TIRTAYASA corp_creators: FAKULTAS ILMU SOSIAL DAN ILMU POLITIK corp_creators: ADMINISTRASI PUBLIK title: EVALUASI PROGRAM ANTAR JEMPUT IZIN BERMOTOR (AJIB) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) DKI JAKARTA ispublished: pub subjects: FISIP_PA subjects: JS divisions: FISIP divisions: FISIP_PAD full_text_status: restricted keywords: Pelayanan publik, Evaluasi Program, CIPP, AJIB, DKI Jakarta. Public service, Program Evaluation, CIPP, AJIB, DKI Jakarta note: Administrasi Publik dan birokrasi memiliki peran penting dalam mewujudkan pelayanan publik yang berkualitas. DKI Jakarta sebagai daerah otonom dengan tingkat kepadatan penduduk yang tinggi menghadapi tantangan kompleks dalam pelayanan perizinan dan non-perizinan. Untuk menjawab tantangan tersebut, Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) DKI Jakarta mengembangkan Program Antar Jemput Izin Bermotor (AJIB) sebagai program pendukung pelayanan berbasis jemput bola yang bertujuan menyederhanakan proses perizinan, mengurangi waktu dan biaya dan menghilangkan praktik calo dalam pelayanan. Penelitian ini bertujuan untuk mengevaluasi program AJIB dalam meningkatkan kualitas pelayanan publik di DPMPTSP DKI Jakarta. Metode penelitian yang digunakan ialah pendekatan kualitatif deskriptif melalui wawancara, observasi, dan studi dokumentasi dengan menggunakan teori evaluasi program CIPP Stufflebeam. Hasil penelitian menunjukkan bahwa program AJIB berjalan efektif dan berkontribusi positif dalam percepatan pelayanan perizinan. Namun, penelitian ini juga menunjukkan beberapa masalah, yaitu keterbatasan sumber daya manusia pada service point layanan dengan tingkat permohonan tinggi, kurangnya sosialisasi program secara rutin, serta permasalahan teknis pada aplikasi AJIB masih sering mengalami error dan belum dilengkapi fitur pelacakan progres permohonan secara real-time. Kondisi tersebut berpotensi menghambat pelayanan dan menurunkan kepuasan masyarakat. Oleh karena itu, diperlukan upaya perbaikan berkelanjutan guna meningkatkan efektivitas dan keberlanjutan program AJIB. Kata Kunci: Pelayanan publik, Evaluasi Program, CIPP, AJIB, DKI Jakarta. abstract: Public administration and bureaucracy play a crucial role in delivering quality public services. DKI Jakarta, as an autonomous region with a high population density, faces complex challenges in licensing and non-licensing services. To address these challenges, the Jakarta Investment and One-Stop Integrated Services Agency (DPMPTSP) developed the Motorized License Pick-up and Drop-Off Program (AJIB) as a mobile-based service support program aimed at simplifying the licensing process, reducing time and costs, and eliminating brokers. This study aims to evaluate the AJIB program in improving the quality of public services at the DKI Jakarta DPMPTSP. The research method used is a descriptive qualitative approach through interviews, observations, and documentation studies using the CIPP Stufflebeam program evaluation theory. The results indicate that the AJIB program is effective and contributes positively to accelerating licensing services. However, this study also identified several issues, including limited human resources at service points with high application rates, a lack of regular program outreach, and technical issues with the AJIB application, which frequently experiences errors and lacks a real-time application progress tracking feature. This situation has the potential to hinder service delivery and reduce public satisfaction. Therefore, continuous improvement efforts are needed to increase the effectiveness and sustainability of the AJIB program. date: 2026 date_type: published pages: 301 institution: UNIVERSITAS SULTAN AGENG TIRTAYASA department: ADMINISTRASI PUBLIK thesis_type: sarjana thesis_name: sarjana citation: EKA KAYLA, ANDINI (2026) EVALUASI PROGRAM ANTAR JEMPUT IZIN BERMOTOR (AJIB) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) DKI JAKARTA. S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA. document_url: https://eprints.untirta.ac.id/58924/1/ANDINI%20EKA%20KAYLA_6661200142_FULLTEXT.pdf document_url: https://eprints.untirta.ac.id/58924/2/ANDINI%20EKA%20KAYLA_6661200142_CP.pdf document_url: https://eprints.untirta.ac.id/58924/3/ANDINI%20EKA%20KAYLA_6661200142_01.pdf document_url: https://eprints.untirta.ac.id/58924/4/ANDINI%20EKA%20KAYLA_6661200142_02.pdf document_url: https://eprints.untirta.ac.id/58924/5/ANDINI%20EKA%20KAYLA_6661200142_03.pdf document_url: https://eprints.untirta.ac.id/58924/6/ANDINI%20EKA%20KAYLA_6661200142_04.pdf document_url: https://eprints.untirta.ac.id/58924/7/ANDINI%20EKA%20KAYA_6661200142_05.pdf document_url: https://eprints.untirta.ac.id/58924/8/ANDINI%20EKA%20KAYLA_6661200142_REF.pdf document_url: https://eprints.untirta.ac.id/58924/9/ANDINI%20EKA%20KAYLA_6661200142_LAMP.pdf