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INOVASI PELAYANAN PUBLIK PADA WEBSITE SOBAT DUKCAPIL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA TANGERANG
Sobat Dukcapil (Online Tool for Complete Population and Civil Registration Administration) is a digital platform developed by the Population and Civil Registration Office of Tangerang City to facilitate administrative services for residents. However, there are still obstacles in its implementation, namely: a data gap between the number of residents required to have an ID card and the number of Sobat Dukcapil website users; secondly, a lack of transparency in service complaints and technical guidelines for using the Sobat Dukcapil website program; and finally, inconsistency among operators in running the Sobat Dukcapil website program. This study aims to determine the implementation of public service innovation through the Sobat Dukcapil website at the Population and Civil Registration Office of Tangerang City in digital-based population administration services. This research approach uses a qualitative research method with data collection techniques conducted through interviews, field observations, and documentation studies. This study uses Everett M. Rogers' theory, which consists of 5 characteristics of innovation, namely: relative advantage, compatibility, complexity, trialability, and observability. The results of the study show that the Sobat Dukcapil website provides easy access to services, time efficiency, and increases service transparency for the community. Therefore, the Tangerang City Population and Civil Registration Office needs to strengthen digital literacy, improve system stability and reliability, evaluate and develop innovations continuously, increase the capacity and competence of service apparatus, and strengthen regulations and governance of digital public services.
ADMINISTRASI PUBLIK, UNIVERSITAS SULTAN AGENG TIRTAYASA
INOVASI PELAYANAN PUBLIK PADA WEBSITE SOBAT DUKCAPIL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA TANGERANG (Text)
HTML Summary of #58809 INOVASI PELAYANAN PUBLIK PADA WEBSITE SOBAT DUKCAPIL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA TANGERANG
Public Administration
H Social Sciences (General)