eprintid: 58576
rev_number: 22
eprint_status: archive
userid: 22529
dir: disk0/00/05/85/76
datestamp: 2026-02-18 04:39:48
lastmod: 2026-02-18 04:39:48
status_changed: 2026-02-18 04:39:48
type: thesis
metadata_visibility: show
creators_name: Hartono, Tri Ardi
creators_id: 3333210041
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_name: YADI, YAYAN HARY
corp_creators: UNIVERSITAS SULTAN AGENG TIRTYASA
corp_creators: FAKULTAS TEKNIK
corp_creators: JURUSAN TEKNIK INDUSTRI
title: ANALISIS FAKTOR PRODUK, JAMINAN, DAN DAYA TANGGAP TERHADAP KEPUASAN PELANGGAN DENGAN MENGGUNAKAN METODE REGRESI LINEAR DI PT TELAGA MEDIKA SOLUSINDO
ispublished: pub
subjects: HD
subjects: HD28
subjects: HD61
subjects: L1
subjects: communication-general
divisions: Industri
full_text_status: restricted
note: Kepuasan pelanggan merupakan indikator penting dalam menilai keberhasilan perusahaan dalam memberikan produk dan layanan yang berkualitas, khususnya pada perusahaan distributor alat kesehatan. PT Telaga Medika Solusindo sebagai perusahaan distributor alat kesehatan menghadapi permasalahan berupa penurunan penjualan, ketidaksesuaian jumlah dan kelengkapan barang, serta kendala dalam kecepatan dan ketepatan pelayanan kepada pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh faktor produk, jaminan, dan daya tanggap terhadap kepuasan pelanggan di PT Telaga Medika Solusindo. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan survei, menggunakan kuesioner sebagai instrumen pengumpulan data serta regresi linear sebagai metode analisis data. Hasil penelitian menunjukkan bahwa secara parsial variabel produk, jaminan, dan daya tanggap berpengaruh signifikan terhadap kepuasan pelanggan, serta secara simultan ketiga variabel tersebut juga berpengaruh signifikan terhadap kepuasan pelanggan (H4 diterima). Model regresi linear berganda yang diperoleh dinyatakan dalam persamaan Y = 1.338 + 0.337 X₁ + 0.386 X₂.
abstract: Customer satisfaction is an important indicator in evaluating a company’s success in delivering high-quality products and services, particularly in medical device distribution companies. PT Telaga Medika Solusindo, as a medical device distributor, faces several issues, including declining sales, discrepancies in product quantity and completeness, as well as constraints in service speed and accuracy. This study aims to analyze the effects of product, assurance, and responsiveness factors on customer satisfaction at PT Telaga Medika Solusindo. The research employed a quantitative method with a survey approach, using questionnaires as the data collection instrument and linear regression as the data analysis method. The results indicate that, partially, the product, assurance, and responsiveness variables have a significant effect on customer satisfaction, and simultaneously, these three variables also have a significant effect on customer satisfaction (H4 accepted). The multiple linear regression model obtained is expressed by the equation Y = 1.338 + 0.337 X₁ + 0.386 X₂ + 0.XXX X₃.
date: 2026-02-18
date_type: published
pages: 109
institution: Fakultas Teknik Universitas Sultan Ageng Tirtayasa
department: Teknik Industri
thesis_type: sarjana
thesis_name: sarjana
citation:   Hartono, Tri Ardi  (2026) ANALISIS FAKTOR PRODUK, JAMINAN, DAN DAYA TANGGAP TERHADAP KEPUASAN PELANGGAN DENGAN MENGGUNAKAN METODE REGRESI LINEAR DI PT TELAGA MEDIKA SOLUSINDO.  S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.   
document_url: https://eprints.untirta.ac.id/58576/1/Tri%20Ardi%20Hartono_3333210041_FullText.pdf
document_url: https://eprints.untirta.ac.id/58576/3/Tri%20Ardi%20Hartono_3333210041_01.pdf
document_url: https://eprints.untirta.ac.id/58576/2/Tri%20Ardi%20Hartono_3333210041_02.pdf
document_url: https://eprints.untirta.ac.id/58576/4/Tri%20Ardi%20Hartono_3333210041_03.pdf
document_url: https://eprints.untirta.ac.id/58576/5/Tri%20Ardi%20Hartono_3333210041_04.pdf
document_url: https://eprints.untirta.ac.id/58576/6/Tri%20Ardi%20Hartono_3333210041_05.pdf
document_url: https://eprints.untirta.ac.id/58576/7/Tri%20Ardi%20Hartono_3333210041_06.pdf
document_url: https://eprints.untirta.ac.id/58576/8/Tri%20Ardi%20Hartono_3333210041_Ref.pdf
document_url: https://eprints.untirta.ac.id/58576/9/Tri%20Ardi%20Hartono_3333210041_Lamp.pdf
document_url: https://eprints.untirta.ac.id/58576/10/Tri%20Ardi%20Hartono_3333210041_CP.pdf