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HUBUNGAN STRATEGI MANAJEMEN KONFLIK TERHADAP KEPUASAN KERJA PERAWAT PELAKSANA DIRUANG RAWAT INAP RUMAH SAKIT UMUM PROVINSI BANTEN TAHUN 2025
Background: Conflict within hospital work environments can disrupt teamwork, increase stress levels, and negatively affect nurses’ job satisfaction. Effective conflict management strategies are necessary to maintain a harmonious workplace and support optimal service quality. Objective: This study aims to determine the relationship between conflict management strategies and job satisfaction among nurses in the inpatient ward of Banten Provincial General Hospital in 2025. Methods: A quantitative descriptive correlational design with a cross-sectional approach was used. The study involved 127 nurses selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using the Chi Square test. Results: Findings indicate that most nurses applied strong conflict management strategies, with 116 respondents (91.3%) categorized as strong and 11 respondents (8.7%) categorized as weak. Job satisfaction levels also showed similar distribution, with 116 nurses (91.3%) reporting satisfaction and 11 nurses (8.7%) reporting dissatisfaction. Statistical analysis using the Chi Square test produced a p-value of 0.001, indicating a significant relationship between conflict management strategies and job satisfaction. Conclusion: Effective conflict management strategies contribute positively to nurses’ job satisfaction. Hospitals are encouraged to enhance conflict management training to foster a supportive work atmosphere and improve the overall quality of nursing services. Conflict Management, Job Satisfaction, Staff Nurses, Inpatient Care
KEPERAWATAN, UNIVERSITAS SULTAN AGENG TIRTAYASA
HUBUNGAN STRATEGI MANAJEMEN KONFLIK TERHADAP KEPUASAN KERJA PERAWAT PELAKSANA DIRUANG RAWAT INAP RUMAH SAKIT UMUM PROVINSI BANTEN TAHUN 2025 (Text)
HUBUNGAN STRATEGI MANAJEMEN KONFLIK TERHADAP KEPUASAN KERJA PERAWAT PELAKSANA DIRUANG RAWAT INAP RUMAH SAKIT UMUM PROVINSI BANTEN TAHUN 2025 (Other)
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