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primary topic: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM)
type: Thesis
type: Article
abstract: User satisfaction evaluation of the MyTelkomsel application is often hindered by the limited scope of conventional survey methods, which fail to capture real-time user responses. This study aims to analyze national-scale public sentiment using a Deep Learning method with Bidirectional Long Short-Term Memory (Bi-LSTM) architecture. Review data was collected via web scraping techniques using Tweet Harvest software and automatically labeled through a Transformer-based Ensemble Learning approach (IndoBERT, RoBERTa, and BERT-SMSA) to address the lack of labels in raw data. The developed classification model integrates FastText Word Embedding features to handle informal language characteristics and out-of vocabulary (OOV) words dominant in social media. Testing results using the Stratified 5-Fold Cross Validation method showed that the proposed model achieved an average accuracy of 96%, with an F1-Score of 93% on the negative class. This study concludes that the combination of Bi-LSTM architecture and automatic labeling techniques proves effective in accurately and consistently representing user sentiment as a strategic reference for service development.
date: 2026-02-18
status: published
creator: JULKIFLI JULKIFLI
author list: authors
THS: Alim Hardiansyah
THS: Yulian Ansori
type: EPrint
type: ThesisEPrint
is part of: repository
has document: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
has document: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
subject: QA75 Electronic computers. Computer science
subject: QA76 Computer software
subject: T Technology (General)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
type: Document

Fakultas Teknik Universitas Sultan Ageng Tirtayasa
type: Organization

INFORMATIKA, Fakultas Teknik Universitas Sultan Ageng Tirtayasa
type: Organization

Yulian Ansori
type: Person
given name: Yulian
family name: Ansori

JULKIFLI JULKIFLI
type: Person
given name: JULKIFLI
family name: JULKIFLI

Alim Hardiansyah
type: Person
given name: Alim
family name: Hardiansyah

UNIVERSITAS SULTAN AGENG TIRTAYASA
type: Organization

FAKULTAS TEKNIK
type: Organization

JURUSAN INFORMATIKA
type: Organization

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Other)
type: Document
is version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is volatile version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)
is index codes version of: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM) (Text)

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primary topic: ANALISIS SENTIMEN TWITTER TERHADAP APLIKASI MYTELKOMSEL MENGGUNAKAN MODEL BIDIRECTIONAL LONG SHORT-TERM MEMORY (BILSTM)

QA75 Electronic computers. Computer science
type: Concept

QA76 Computer software
type: Concept

T Technology (General)
type: Concept