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EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK CILEGON – BOJONEGARA DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANT- PERFORMANCE ANALYS
The Cilegon–Bojonegara (A.02) urban transport route plays an important role in supporting community mobility; however, its service quality requires evaluation to determine the alignment between user expectations and actual performance. This study aims to analyze the level of importance and performance of urban transport services using the Importance Performance Analysis (IPA) method with 22 assessment attributes. Data were collected through questionnaires distributed to angkot users and processed to determine the position of each attribute within the Cartesian diagram.The results show that all attributes have negative gap values, indicating that current service performance does not yet meet user expectations. Attributes related to safety, driver behavior, and trip orderliness fall into Quadrant A (High Priority), requiring immediate improvement. Attributes such as cleanliness, seat feasibility, and affordable fares are positioned in Quadrant B (Maintain Performance). Meanwhile, other attributes fall into Quadrants C and D, indicating relatively lower importance levels. Overall, the performance of route A.02 still needs improvement, particularly in enhancing safety measures, improving driver service quality, and maintaining vehicle conditions. This study provides recommendations for operators and local governments to develop strategies for improving the quality of urban transportation services in the Cilegon–Bojonegara area. Keywords: Urban transport, service performance, Importance Performance Analysis, user satisfaction.
FAKULTAS TEKNIK UNIVERSITAS SULTAN AGENG TIRTAYASA
TEKNIK SIPIL, FAKULTAS TEKNIK UNIVERSITAS SULTAN AGENG TIRTAYASA
EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK CILEGON – BOJONEGARA DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANT- PERFORMANCE ANALYS (Text)
ADINDA TALIA SALSABILLA_3336220058_02.pdf
ADINDA TALIA SALSABILLA_3336220058_03.pdf
ADINDA TALIA SALSABILLA_3336220058_04.pdf
ADINDA TALIA SALSABILLA_3336220058_05.pdf
ADINDA TALIA SALSABILLA_3336220058_06.pdf
ADINDA TALIA SALSABILLA_3336220058_CP.pdf
ADINDA TALIA SALSABILLA_3336220058_Fulltext.pdf
ADINDA TALIA SALSABILLA_3336220058_LAMP.pdf
ADINDA TALIA SALSABILLA_3336220058_REF.pdf
EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK CILEGON – BOJONEGARA DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANT- PERFORMANCE ANALYS (Other)
ADINDA TALIA SALSABILLA_3336220058_01.pdf
HTML Summary of #58242 EVALUASI KINERJA ANGKUTAN PERKOTAAN TRAYEK CILEGON – BOJONEGARA DI KOTA CILEGON DENGAN MENGGUNAKAN METODE IMPORTANT- PERFORMANCE ANALYS
HE Transportation and Communications
TA Engineering (General). Civil engineering (General)