TY  - THES
A1  - Rusdiana, Dadang
N2  - This study explains the implementation of good governance principles in public
services at the Balaraja District Office, Tangerang Regency. The principles studied
include accountability, transparency, participation, and the rule of law. This study
uses a qualitative descriptive approach with data collection techniques in the form
of observation, interviews, and documentation. The results of the study indicate that
the Balaraja District Office has implemented the principles of good governance
quite well, especially in the aspects of accountability and transparency, which are
reflected in the increasing public trust in public services. However, there are still
several obstacles, such as limited human resources, suboptimal infrastructure, and
lack of service officer skills. Improvement efforts continue to be made through
training, increasing internal coordination, and providing supporting service
facilities. The conclusion of this study is that the implementation of good
governance principles at the Balaraja District Office contributes positively to the
quality of public services, although further efforts are needed to overcome existing
obstacles in order to realize effective, efficient, and satisfaction-oriented services.
Keywords: good governance, public services, Balaraja District
N1  - Penelitian ini menjelaskan implementasi prinsip-prinsip good governance dalam
pelayanan publik di Kantor Kecamatan Balaraja, Kabupaten Tangerang. Prinsip-
prinsip yang diteliti mencakup akuntabilitas, transparansi, partisipasi, dan
supremasi hukum. Penelitian ini menggunakan pendekatan deskriptif kualitatif
dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi.
Hasil penelitian menunjukkan bahwa Kantor Kecamatan Balaraja telah menerapkan
prinsip-prinsip good governance secara cukup baik, terutama dalam aspek
akuntabilitas dan transparansi, yang tercermin dari meningkatnya kepercayaan
masyarakat terhadap layanan publik. Namun, masih terdapat beberapa hambatan,
seperti keterbatasan sumber daya manusia, sarana prasarana yang belum optimal,
dan kurangnya keterampilan petugas pelayanan. Upaya perbaikan terus dilakukan
melalui pelatihan, peningkatan koordinasi internal, serta penyediaan fasilitas
pendukung pelayanan. Kesimpulan dari penelilitan ini adalah penerapan prinsip-
prinsip good governance di Kantor Kecamatan Balaraja berkontribusi positif
terhadap kualitas pelayanan publik, meskipun diperlukan upaya lanjutan untuk
mengatasi kendala yang ada guna mewujudkan pelayanan yang efektif, efisien, dan
berorientasi pada kepuasan masyarakat.
Kata Kunci: good governance, pelayanan publik, kecamatan balaraja
TI  - Implementasi Prinsip-Prinsip Good governance Dalam Pelayanan
Publik Pada Kantor Kecamatan Balaraja
EP  - 162
PB  - UNIVERSITAS SULTAN AGENG TIRTAYASA
ID  - eprintuntirta55786
Y1  - 2025/11/05/
UR  - https://eprints.untirta.ac.id/55786/
M1  - sarjana
AV  - restricted
ER  -