relation: https://eprints.untirta.ac.id/53231/
title: PERLINDUNGAN HUKUM BAGI KONSUMEN TERHADAP  PENGGUNAAN UANG ELEKTRONIK (E-MONEY) DALAM  TRANSAKSI MESIN TEMPEL KARTU MASUK DAN  KELUAR (TAP IN DAN TAP OUT) JASA TRANSPORTASI  BUS TRANSJAKARTA BERDASARKAN UNDANG-  UNDANG NOMOR 8 TAHUN 1999 TENTANG  PERLINDUNGAN KONSUMEN
creator: Fadia, Rifdah
subject: K Law (General)
description: PT. Transportasi Jakarta has officially set a policy in October 2022, namely that passengers are required to attach their e-money cards to the entry and exit card taping machine, hereinafter referred to as tap in and tap out, when boarding the Transjakarta bus. One of the problems complained about by Transjakarta bus service users is the reduction in their electronic money balance which is deducted more than once during the entry and exit card taping machine transaction (tap in and tap out). Identification of problems in this thesis research How is the legal protection for consumers using Transjakarta bus transportation services who experience losses due to the deduction of their electronic money (e-money) balance more than once in the tap in and tap out system based on Law Number 8 of 1999 concerning Consumer Protection and What form of responsibility is carried out by PT. Transportasi Jakarta towards users of Transjakarta bus transportation services with losses due to the tap in and tap out system. The theories used in this study are the theory of legal protection and the theory of responsibility. The research method used is the normative legal method and empirical legal method with qualitative descriptive research specifications, data sources are obtained using primary data and secondary data with data collection techniques in the form of reviewing library materials and interviews. The results of the study are that consumer protection has been strictly regulated by Law Number 8 of 1999 concerning Consumer Protection. Consumers have lost their rights in accordance with Article 4 reinforced by Article 4 letters (a), (b), (c), (d) and (h). The responsibility of PT. Jakarta Transportation to electronic money users in card tap-in and tap-out transactions related to cases of more than one balance deduction is still not optimal and there is a lack of responsiveness in providing information on the continuation of compensation for losses. when reviewed based on Article 19 of Law Number 8 of 1999, especially in paragraph (3) Compensation is carried out within a period of 7 (seven) days after the transaction date.
date: 2025-07-30
type: Thesis
type: NonPeerReviewed
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identifier: https://eprints.untirta.ac.id/53231/1/RIFDAH%20FADIA_1111180148_FULL%20TEXT.pdf
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identifier: https://eprints.untirta.ac.id/53231/2/RIFDAH%20FADIA_1111180148_01.pdf
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identifier: https://eprints.untirta.ac.id/53231/3/RIFDAH%20FADIA_1111180148_02.pdf
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identifier: https://eprints.untirta.ac.id/53231/4/RIFDAH%20FADIA_1111180148_03.pdf
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identifier: https://eprints.untirta.ac.id/53231/5/RIFDAH%20FADIA_1111180148_04.pdf
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identifier: https://eprints.untirta.ac.id/53231/6/RIFDAH%20FADIA_1111180148_05.pdf
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identifier: https://eprints.untirta.ac.id/53231/7/RIFDAH%20FADIA_1111180148_REFF.pdf
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identifier: https://eprints.untirta.ac.id/53231/8/RIFDAH%20FADIA_1111180148_LAMP.pdf
identifier:   Fadia, Rifdah  (2025) PERLINDUNGAN HUKUM BAGI KONSUMEN TERHADAP PENGGUNAAN UANG ELEKTRONIK (E-MONEY) DALAM TRANSAKSI MESIN TEMPEL KARTU MASUK DAN KELUAR (TAP IN DAN TAP OUT) JASA TRANSPORTASI BUS TRANSJAKARTA BERDASARKAN UNDANG- UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.