relation: https://eprints.untirta.ac.id/53161/
title: ANALISIS FAKTOR-FAKTOR PENINGKATAN KEPUASAN   PELANGGAN BONGKAR MUAT PELABUHAN   MENGGUNAKAN METODE SEM PLS   (STUDI KASUS: PT. KRAKATAU BANDAR SAMUDERA)
creator: FEBRIANI, REZA SYACHRI
subject: HE Transportation and Communications
description: PT Krakatau Bandar Samudera is one of the companies in Indonesia engaged in   port services, specifically handling the loading and unloading of bulk cargo.   Customer satisfaction is a critical aspect that supports the sustainability of the   company's business, especially considering the high level of competition in the   logistics and port service industries. This study aims to analyze the extent to   which certain factors influence customer satisfaction at PT Krakatau Bandar   Samudera by using the Partial Least Squares Structural Equation Modeling   (SEM-PLS) method. The model includes five exogenous or independent variables:   availability of facilities, service quality, professional stevedoring labor, green   port implementation, and image & social responsibility. The endogenous or   dependent variable in this study is customer satisfaction with the port's loading   and unloading services. The results show that the availability of facilities has a   positive and significant effect on customer satisfaction with a coefficient value of   0.172 and a p-values of 0.027; service quality also has a positive and significant   effect with a coefficient of 0.122 and p-values of 0.046; professional stevedoring   labor shows a positive and significant influence with a coefficient of 0.123 and p  values of 0.048; green port implementation has a positive and significant effect   with a coefficient of 0.214 and p-values of 0.001; and image & social   responsibility has the highest positive and significant effect with a coefficient of   0.605 and a p-values of 0.000.
date: 2025-07-30
type: Thesis
type: NonPeerReviewed
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identifier: https://eprints.untirta.ac.id/53161/1/Reza%20Syachri%20Febriani_3333210010_Fulltext.pdf
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identifier: https://eprints.untirta.ac.id/53161/2/Reza%20Syachri%20Febriani_3333210010_01.pdf
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identifier: https://eprints.untirta.ac.id/53161/6/Reza%20Syachri%20Febriani_3333210010_05.pdf
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identifier: https://eprints.untirta.ac.id/53161/7/Reza%20Syachri%20Febriani_3333210010_06.pdf
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identifier: https://eprints.untirta.ac.id/53161/8/Reza%20Syachri%20Febriani_3333210010_Ref.pdf
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identifier: https://eprints.untirta.ac.id/53161/9/Reza%20Syachri%20Febriani_3333210010_Lamp.pdf
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identifier: https://eprints.untirta.ac.id/53161/10/Reza%20Syachri%20Febriani_3333210010_CP.pdf
identifier:   FEBRIANI, REZA SYACHRI  (2025) ANALISIS FAKTOR-FAKTOR PENINGKATAN KEPUASAN PELANGGAN BONGKAR MUAT PELABUHAN MENGGUNAKAN METODE SEM PLS (STUDI KASUS: PT. KRAKATAU BANDAR SAMUDERA).  S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.