relation: https://eprints.untirta.ac.id/50544/
title: ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN WEBSITE SPADA
creator: KHANSA, SANTIKA DWI
subject: H Social Sciences (General)
subject: L Education (General)
description: The Online Learning System (SPADA) is an online learning platform launched by Sultan Ageng Tirtayasa University as part of the transformation towards technology-based learning. This research was conducted due to issues with the SPADA website, which often experiences disruptions that affect the user experience. A preliminary survey of 100 students showed that only 39% were satisfied, while 61% were dissatisfied, indicating the need for improvements in the service quality of SPADA Untirta. Based on this issue, this research was conducted with the aim of improving the service quality of the SPADA website using the integration of E-Servqual, Kano, and QFD. The data for this study was collected through primary data, using a questionnaire distributed to 157 respondents. The study utilized 8 dimensions from the E-Servqual model, resulting in 15 supporting attributes. Based on the integration of E-Servqual, Kano, and QFD calculations, 15 service attributes require improvement. One of the priority attributes is the smooth execution of online exams in SPADA (P4), with an Adjusted Importance value of 7.98, which requires increasing the dedicated server capacity from 5 TB to 15 TB to ensure stable performance and accommodate many users. This server capacity improvement is prioritized with a technical response weight of 21%.
date: 2025-07-03
type: Thesis
type: NonPeerReviewed
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identifier: https://eprints.untirta.ac.id/50544/1/Santika%20Dwi%20Khansa_3333210003_Fulltext.pdf
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identifier: https://eprints.untirta.ac.id/50544/3/Santika%20Dwi%20Khansa_3333210003_01.pdf
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identifier: https://eprints.untirta.ac.id/50544/4/Santika%20Dwi%20Khansa_3333210003_02.pdf
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identifier: https://eprints.untirta.ac.id/50544/5/Santika%20Dwi%20Khansa_3333210003_03.pdf
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identifier: https://eprints.untirta.ac.id/50544/6/Santika%20Dwi%20Khansa_3333210003_04.pdf
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identifier: https://eprints.untirta.ac.id/50544/7/Santika%20Dwi%20Khansa_3333210003_05.pdf
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identifier: https://eprints.untirta.ac.id/50544/8/Santika%20Dwi%20Khansa_3333210003_06.pdf
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identifier: https://eprints.untirta.ac.id/50544/9/Santika%20Dwi%20Khansa_3333210003_Ref.pdf
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identifier: https://eprints.untirta.ac.id/50544/10/Santika%20Dwi%20Khansa_3333210003_Lamp.pdf
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identifier: https://eprints.untirta.ac.id/50544/11/Santika%20Dwi%20Khansa_3333210003_CP.pdf
identifier:   KHANSA, SANTIKA DWI  (2025) ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN WEBSITE SPADA.  S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.