relation: https://eprints.untirta.ac.id/49835/
title: ANALISIS KUALITAS LAYANAN BERDASARKAN DIMENSI  LITERASI DIGITAL DENGAN INTEGRASI METODE  CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE  PERFORMANCE ANALYSIS (IPA)  (STUDI KASUS: LEMBAGA PENDIDIKAN XYZ)
creator: Alghifari, Mochamad Hatta
subject: C Auxiliary sciences of history (General)
subject: HD Industries. Land use. Labor
subject: HD28 Management. Industrial Management
subject: PK Indo-Iranian
subject: QA76 Computer software
subject: Science Journalism
subject: TX Home economics
description: XYZ Institute of Education is a vocational higher education institution established from   the transformation of a company's education and training center. As a form of development   from an industrial training center to a formal educational institution, Lembaga Pendidikan   XYZ focuses on mastering applied expertise, which utilizes technology for industrial skills   from a company that carries the formation of Lembaga Pendidikan XYZ. This study aims   to analyze the level of digital literacy of students at Lembaga Pendidikan XYZ based on   four main dimensions: digital skills, digital ethics, digital culture, and digital safety. The  methods used in this research are Importance Performance Analysis (IPA) and Customer   Satisfaction Index (CSI), which allow measuring the extent to which students' expectations  of digital literacy match the reality they experience. Data was collected through distributing   questionnaires to active students, then analyzed to identify improvement priorities and   overall satisfaction levels. The results show that in general the level of digital literacy is in   the good enough category, but there are several indicators that need further attention,   especially in the aspects of digital security and digital culture. The CSI value obtained of   73.35% indicates that the level of student satisfaction is in the satisfied category. This   finding can be the basis for educational institutions in designing more effective and relevant   digital literacy improvement strategies.
date: 2025-06-23
type: Thesis
type: NonPeerReviewed
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identifier: https://eprints.untirta.ac.id/49835/1/Mochamad%20Hatta%20Alghifari_3333200093_Fulltext.pdf
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identifier: https://eprints.untirta.ac.id/49835/2/Mochamad%20Hatta%20Alghifari_3333200093_01.pdf
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identifier: https://eprints.untirta.ac.id/49835/6/Mochamad%20Hatta%20Alghifari_3333200093_05.pdf
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identifier: https://eprints.untirta.ac.id/49835/7/Mochamad%20Hatta%20Alghifari_3333200093_06.pdf
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identifier: https://eprints.untirta.ac.id/49835/8/Mochamad%20Hatta%20Alghifari_3333200093_Ref.pdf
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identifier: https://eprints.untirta.ac.id/49835/9/Mochamad%20Hatta%20Alghifari_3333200093_Lamp.pdf
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identifier: https://eprints.untirta.ac.id/49835/10/Mochamad%20Hatta%20Alghifari_3333200093_CP.pdf
identifier:   Alghifari, Mochamad Hatta  (2025) ANALISIS KUALITAS LAYANAN BERDASARKAN DIMENSI LITERASI DIGITAL DENGAN INTEGRASI METODE CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) (STUDI KASUS: LEMBAGA PENDIDIKAN XYZ).  S1 thesis, Fakultas Teknik Universitas Sultan Ageng Tirtayasa.