<> <http://www.w3.org/2000/01/rdf-schema#comment> "The repository administrator has not yet configured an RDF license."^^<http://www.w3.org/2001/XMLSchema#string> .
<> <http://xmlns.com/foaf/0.1/primaryTopic> <http://eprints.untirta.ac.id/id/eprint/49748> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Thesis> .
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<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/dc/terms/title> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/ontology/bibo/abstract> "Customer satisfaction is a crucial aspect in business activities, because poor service quality can have a direct impact on the decline in satisfaction levels. This study aims to determine the level of customer satisfaction, identify the strengths and weaknesses of service attributes, determine improvement priorities, and provide suggestions for increasing customer satisfaction at Alfamidi Muara Ciujung Barat Store. Based on the characteristics of the respondents, it is known that 6.1% of customers feel quite satisfied, 34.4% are satisfied, and 59.6% are very satisfied, with the overall satisfaction level in the very satisfied category with a percentage of 84.02%. The results of the SERVQUAL analysis show that all attributes have a negative gap, indicating that the service has not fully met customer expectations despite having a good customer satisfaction value. The dimension that is an advantage is tangibles with a service quality value of 0.973, while the dimension that is a weakness is empathy with a service quality value of 0.941. The IPA Cartesian diagram shows attributes that fall into quadrant I (top priority) that require improvement, such as employee communication with customers, product understanding, queue speed, price compatibility between displays and cashiers, and clarity of employees in responding to customers. Proposed improvements include service SOP training, product arrangement, improved communication, regular price checks, and additional cashiers during peak hours."^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/dc/terms/date> "2025-06-19" .
<http://eprints.untirta.ac.id/id/document/285651> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
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<http://eprints.untirta.ac.id/id/document/285666> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
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<http://eprints.untirta.ac.id/id/document/285669> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
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<http://eprints.untirta.ac.id/id/document/285671> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
<http://eprints.untirta.ac.id/id/document/285672> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
<http://eprints.untirta.ac.id/id/document/285684> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
<http://eprints.untirta.ac.id/id/org/ext-c871f3babb998b3a2b7c18dee1e778af> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Organization> .
<http://eprints.untirta.ac.id/id/org/ext-c871f3babb998b3a2b7c18dee1e778af> <http://xmlns.com/foaf/0.1/name> "Fakultas Teknik Universitas Sultan Ageng Tirtayasa"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/dc/terms/issuer> <http://eprints.untirta.ac.id/id/org/ext-c871f3babb998b3a2b7c18dee1e778af> .
<http://eprints.untirta.ac.id/id/org/ext-b960218f0227aceb89d5ac6c55da2252> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Organization> .
<http://eprints.untirta.ac.id/id/org/ext-b960218f0227aceb89d5ac6c55da2252> <http://xmlns.com/foaf/0.1/name> "TEKNIK INDUSTRI, Fakultas Teknik Universitas Sultan Ageng Tirtayasa"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/org/ext-b960218f0227aceb89d5ac6c55da2252> <http://purl.org/dc/terms/isPartOf> <http://eprints.untirta.ac.id/id/org/ext-c871f3babb998b3a2b7c18dee1e778af> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/dc/terms/issuer> <http://eprints.untirta.ac.id/id/org/ext-b960218f0227aceb89d5ac6c55da2252> .
<http://eprints.untirta.ac.id/id/org/ext-c871f3babb998b3a2b7c18dee1e778af> <http://purl.org/dc/terms/hasPart> <http://eprints.untirta.ac.id/id/org/ext-b960218f0227aceb89d5ac6c55da2252> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/ontology/bibo/status> <http://purl.org/ontology/bibo/status/published> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/dc/terms/creator> <http://eprints.untirta.ac.id/id/person/ext-3333210019> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/ontology/bibo/authorList> <http://eprints.untirta.ac.id/id/eprint/49748#authors> .
<http://eprints.untirta.ac.id/id/eprint/49748#authors> <http://www.w3.org/1999/02/22-rdf-syntax-ns#_1> <http://eprints.untirta.ac.id/id/person/ext-3333210019> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://www.loc.gov/loc.terms/relators/THS> <http://eprints.untirta.ac.id/id/person/ext-0028098303> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://www.loc.gov/loc.terms/relators/THS> <http://eprints.untirta.ac.id/id/person/ext-0004038103> .
<http://eprints.untirta.ac.id/id/person/ext-0004038103> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Person> .
<http://eprints.untirta.ac.id/id/person/ext-0004038103> <http://xmlns.com/foaf/0.1/givenName> "PUTRO"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/person/ext-0004038103> <http://xmlns.com/foaf/0.1/familyName> "FERDINANT"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/person/ext-0004038103> <http://xmlns.com/foaf/0.1/name> "PUTRO FERDINANT"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/person/ext-3333210019> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Person> .
<http://eprints.untirta.ac.id/id/person/ext-3333210019> <http://xmlns.com/foaf/0.1/givenName> "DINI"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/person/ext-3333210019> <http://xmlns.com/foaf/0.1/familyName> "PRAMESTI"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/person/ext-3333210019> <http://xmlns.com/foaf/0.1/name> "DINI PRAMESTI"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/person/ext-0028098303> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Person> .
<http://eprints.untirta.ac.id/id/person/ext-0028098303> <http://xmlns.com/foaf/0.1/givenName> "AKBAR"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/person/ext-0028098303> <http://xmlns.com/foaf/0.1/familyName> "GUNAWAN"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/person/ext-0028098303> <http://xmlns.com/foaf/0.1/name> "AKBAR GUNAWAN"^^<http://www.w3.org/2001/XMLSchema#string> .
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<http://eprints.untirta.ac.id/id/org/ext-7e53f015736e6012e4552bd0cecd1c52> <http://xmlns.com/foaf/0.1/name> "JURUSAN TEKNIK INDUSTRI"^^<http://www.w3.org/2001/XMLSchema#string> .
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<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/dc/terms/isPartOf> <http://eprints.untirta.ac.id/id/repository> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285651> .
<http://eprints.untirta.ac.id/id/document/285651> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://eprints.untirta.ac.id/id/document/285651> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT (Text)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285663> .
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<http://eprints.untirta.ac.id/id/document/285663> <http://eprints.org/relation/isVersionOf> <http://eprints.untirta.ac.id/id/document/285651> .
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<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285666> .
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<http://eprints.untirta.ac.id/id/document/285686> <http://eprints.org/relation/isVolatileVersionOf> <http://eprints.untirta.ac.id/id/document/285666> .
<http://eprints.untirta.ac.id/id/document/285686> <http://eprints.org/relation/isIndexCodesVersionOf> <http://eprints.untirta.ac.id/id/document/285666> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285687> .
<http://eprints.untirta.ac.id/id/document/285687> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://eprints.untirta.ac.id/id/document/285687> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/document/285687> <http://eprints.org/relation/isVersionOf> <http://eprints.untirta.ac.id/id/document/285667> .
<http://eprints.untirta.ac.id/id/document/285687> <http://eprints.org/relation/isVolatileVersionOf> <http://eprints.untirta.ac.id/id/document/285667> .
<http://eprints.untirta.ac.id/id/document/285687> <http://eprints.org/relation/isIndexCodesVersionOf> <http://eprints.untirta.ac.id/id/document/285667> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285688> .
<http://eprints.untirta.ac.id/id/document/285688> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://eprints.untirta.ac.id/id/document/285688> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/document/285688> <http://eprints.org/relation/isVersionOf> <http://eprints.untirta.ac.id/id/document/285668> .
<http://eprints.untirta.ac.id/id/document/285688> <http://eprints.org/relation/isVolatileVersionOf> <http://eprints.untirta.ac.id/id/document/285668> .
<http://eprints.untirta.ac.id/id/document/285688> <http://eprints.org/relation/isIndexCodesVersionOf> <http://eprints.untirta.ac.id/id/document/285668> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285689> .
<http://eprints.untirta.ac.id/id/document/285689> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://eprints.untirta.ac.id/id/document/285689> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/document/285689> <http://eprints.org/relation/isVersionOf> <http://eprints.untirta.ac.id/id/document/285669> .
<http://eprints.untirta.ac.id/id/document/285689> <http://eprints.org/relation/isVolatileVersionOf> <http://eprints.untirta.ac.id/id/document/285669> .
<http://eprints.untirta.ac.id/id/document/285689> <http://eprints.org/relation/isIndexCodesVersionOf> <http://eprints.untirta.ac.id/id/document/285669> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285690> .
<http://eprints.untirta.ac.id/id/document/285690> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://eprints.untirta.ac.id/id/document/285690> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/document/285690> <http://eprints.org/relation/isVersionOf> <http://eprints.untirta.ac.id/id/document/285670> .
<http://eprints.untirta.ac.id/id/document/285690> <http://eprints.org/relation/isVolatileVersionOf> <http://eprints.untirta.ac.id/id/document/285670> .
<http://eprints.untirta.ac.id/id/document/285690> <http://eprints.org/relation/isIndexCodesVersionOf> <http://eprints.untirta.ac.id/id/document/285670> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285691> .
<http://eprints.untirta.ac.id/id/document/285691> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://eprints.untirta.ac.id/id/document/285691> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/document/285691> <http://eprints.org/relation/isVersionOf> <http://eprints.untirta.ac.id/id/document/285671> .
<http://eprints.untirta.ac.id/id/document/285691> <http://eprints.org/relation/isVolatileVersionOf> <http://eprints.untirta.ac.id/id/document/285671> .
<http://eprints.untirta.ac.id/id/document/285691> <http://eprints.org/relation/isIndexCodesVersionOf> <http://eprints.untirta.ac.id/id/document/285671> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285692> .
<http://eprints.untirta.ac.id/id/document/285692> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://eprints.untirta.ac.id/id/document/285692> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/document/285692> <http://eprints.org/relation/isVersionOf> <http://eprints.untirta.ac.id/id/document/285672> .
<http://eprints.untirta.ac.id/id/document/285692> <http://eprints.org/relation/isVolatileVersionOf> <http://eprints.untirta.ac.id/id/document/285672> .
<http://eprints.untirta.ac.id/id/document/285692> <http://eprints.org/relation/isIndexCodesVersionOf> <http://eprints.untirta.ac.id/id/document/285672> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://eprints.org/ontology/hasDocument> <http://eprints.untirta.ac.id/id/document/285693> .
<http://eprints.untirta.ac.id/id/document/285693> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://eprints.untirta.ac.id/id/document/285693> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://eprints.untirta.ac.id/id/document/285693> <http://eprints.org/relation/isVersionOf> <http://eprints.untirta.ac.id/id/document/285684> .
<http://eprints.untirta.ac.id/id/document/285693> <http://eprints.org/relation/isVolatileVersionOf> <http://eprints.untirta.ac.id/id/document/285684> .
<http://eprints.untirta.ac.id/id/document/285693> <http://eprints.org/relation/isIndexCodesVersionOf> <http://eprints.untirta.ac.id/id/document/285684> .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://www.w3.org/2000/01/rdf-schema#seeAlso> <https://eprints.untirta.ac.id/49748/> .
<https://eprints.untirta.ac.id/49748/> <http://purl.org/dc/elements/1.1/title> "HTML Summary of #49748 \n\nANALISIS KEPUASAN PELANGGAN BERDASARKAN DIMENSI SERVICE QUALITY PADA TOKO ALFAMIDI MUARA CIUJUNG BARAT\n\n" .
<https://eprints.untirta.ac.id/49748/> <http://purl.org/dc/elements/1.1/format> "text/html" .
<https://eprints.untirta.ac.id/49748/> <http://xmlns.com/foaf/0.1/primaryTopic> <http://eprints.untirta.ac.id/id/eprint/49748> .
<http://eprints.untirta.ac.id/id/subject/HF> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://www.w3.org/2004/02/skos/core#Concept> .
<http://eprints.untirta.ac.id/id/subject/HF> <http://www.w3.org/2004/02/skos/core#prefLabel> "HF Commerce"@en .
<http://eprints.untirta.ac.id/id/eprint/49748> <http://purl.org/dc/terms/subject> <http://eprints.untirta.ac.id/id/subject/HF> .