relation: https://eprints.untirta.ac.id/49082/
title: TANGGUNG JAWAB PERUSAHAAN GOJEK TERHADAP    PENGIRIMAN BARANG DALAM FITUR GO-SEND YANG    MENDAPAT DRIVER TIDAK SESUAI IDENTITAS PADA   APLIKASI GOJEK DIKOTA SERANG BERDASARKAN   UNDANG - UNDANG NOMOR 8 TAHUN 1999    TENTANG PERLINDUNGAN KONSUMEN
creator: DEWI, RACHMAWANTI PUSPITA
subject: K Law (General)
description: Among the various services provided by Go-Jek Indonesia, online transportation services are the most prominent, as transportation services have been the first service offered by Go-Jek Indonesia since its inception. In accordance with Article 4 paragraph (1) of Law Number 8 of 1999 concerning Consumer Protection, the identification of the problem is how to protect consumer rights for users of goods delivery services through the Go-Send feature with drivers whose identities do not match those in the Gojek application, based on Law Number 8 of 1999 concerning Consumer Protection, and how aggrieved consumers can seek legal remedies and the responsibilities of business operators towards consumers regarding Online Ojek Drivers whose identities do not match. The method of this research is juridical-empirical law The data used in this study are secondary and primary data. Secondary data collection techniques are literature studies and primary data through interviews. The data processing in this study is a literature and field study. The analysis of this study uses a qualitative approach. The existence of this study shows the responsibility of the Gojek company for the delivery of goods in the Go-Send feature that gets drivers who do not match the identity of the Gojek application in the city of Serang based on Law Number 8 of 1999 concerning Consumer Protection, it is stated that the efforts made by Gojek for consumers are the responsibility given to consumers for the loss of goods and goods in the services they offer by providing prescribed compensation in the form of a sum of money as a form of nominal liability and compensation through money or similar goods.
date: 2025
type: Thesis
type: NonPeerReviewed
format: text
language: id
identifier: https://eprints.untirta.ac.id/49082/1/Rachmawanti%20Puspita%20Dewi_1111200289_Fulltext.pdf
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language: en
identifier: https://eprints.untirta.ac.id/49082/3/Rachmawanti%20Puspita%20Dewi_1111200289_01.pdf
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language: en
identifier: https://eprints.untirta.ac.id/49082/4/Rachmawanti%20Puspita%20Dewi_1111200289_02.pdf
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language: en
identifier: https://eprints.untirta.ac.id/49082/5/Rachmawanti%20Puspita%20Dewi_1111200289_03.pdf
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language: en
identifier: https://eprints.untirta.ac.id/49082/6/Rachmawanti%20Puspita%20Dewi_1111200289_04.pdf
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language: en
identifier: https://eprints.untirta.ac.id/49082/7/Rachmawanti%20Puspita%20Dewi_1111200289_05.pdf
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language: en
identifier: https://eprints.untirta.ac.id/49082/8/Rachmawanti%20Puspita%20Dewi_1111200289_Reff.pdf
identifier:   DEWI, RACHMAWANTI PUSPITA  (2025) TANGGUNG JAWAB PERUSAHAAN GOJEK TERHADAP PENGIRIMAN BARANG DALAM FITUR GO-SEND YANG MENDAPAT DRIVER TIDAK SESUAI IDENTITAS PADA APLIKASI GOJEK DIKOTA SERANG BERDASARKAN UNDANG - UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.