eprintid: 48575
rev_number: 27
eprint_status: archive
userid: 20390
dir: disk0/00/04/85/75
datestamp: 2025-05-07 07:30:20
lastmod: 2025-05-07 07:30:20
status_changed: 2025-05-07 07:30:20
type: thesis
metadata_visibility: show
creators_name: Oktavianisa, Rd. Rianda
creators_id: 55502200033
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_name: NURHAYATI, ENOK
contributors_name: GINANJAR SAPUTRA, GALIH
contributors_id: 197207312006042004
contributors_id: 198608012019031013
corp_creators: UNIVERSITAS SULTAN AGENG TIRTAYASA
corp_creators: FAKULTAS EKONOMI DAN BISNIS
corp_creators: JURUSAN MANAJEMEN PEMASARAN
title: ANALISIS PENERAPAN DIMENSI KUALITAS PELAYANAN (TANGIBLES, EMPHATY, RESPONSIVENESS, RELIABILITY, ASSURANCE)  PADA PT. BPR BERKAH PANDEGLANG
ispublished: pub
subjects: HB
subjects: HC
subjects: HG
subjects: communication-general
divisions: FEB
divisions: D3Marketing
full_text_status: restricted
keywords: Customer Service Quality.
Kualitas Pelayanan Nasabah.
note: Penelitian ini bertujuan untuk mengetahui Analisis Penerapan Dimensi Kualitas Pelayanan pada  aspek Tangibles, Emphaty, Responsiveness, Reliabilit, Assurance dalam pelayanan nasabah pada PT. Bank BPR BERKAH Pandeglang. Metode Penulisan yang digunakan adalah metode deskriptif, dengan menggunakan jenis data yang dikumpulkan melalui data primer yang didapatkan melalui hasil kuisioner, dan wawancara pada narasumber. Sedangkan data sekunder diperoleh secara langsung dari beberapa sumber dari buku, jurnal penelitian, jurnal artikel, dan internet. Pengumpulan data pada Tugas Akhir ini mengunakan observasi, wawancara, kepustakaan, dan dokumentasi. Hasil dari tugas akhir ini memperlihatkan bahwa analisis Penerapan Dimensi Kualitas Pelayanan pada  aspek Tangibles, Emphaty, Responsiveness, Reliabilit, Assurance dalam pelayanan nasabah pada PT. Bank BPR BERKAH Pandeglang, sudah sangat baik, sesuai dengan hasil kuisioner yang didapatkan oleh nasabah PT. Bank BPR 
BERKAH, Peningkatan kualitas layanan menjadi salah satu poin penting sebagai upaya pengembangan pelayanan PT. Bank BPR BERKAH Pandeglang.
abstract: This study aims to determine the Analysis of the Implementation of Service Quality Dimensions on the aspects of Tangibles, Empathy, Responsiveness, Reliability, Assurance in customer service at PT. Bank BPR BERKAH Pandeglang. The writing method used is a descriptive method, using the type of data collected through primary data obtained through questionnaire results, and interviews with informants. While secondary data is obtained directly from several sources from books, research journals, article journals, and the internet. Data collection in this Final Assignment uses observation, interviews, literature, and documentation. The results of this final assignment show that the analysis of the Implementation of Service Quality Dimensions on the aspects of Tangibles, Empathy, Responsiveness, Reliability, Assurance in customer service at 
PT. Bank BPR BERKAH Pandeglang, is very good, according to the results of the questionnaire obtained by customers of PT. Bank BPR BERKAH, Improving service quality is one of the 
important points as an effort to develop PT. Bank BPR BERKAH Pandeglang services.
date: 2024
date_type: published
pages: 57
institution: UNIVERSITAS SULTAN AGENG TIRTAYASA
department: MANAJEMEN PEMASARAN
thesis_type: diploma
thesis_name: dphil
citation:   Oktavianisa, Rd. Rianda  (2024) ANALISIS PENERAPAN DIMENSI KUALITAS PELAYANAN (TANGIBLES, EMPHATY, RESPONSIVENESS, RELIABILITY, ASSURANCE) PADA PT. BPR BERKAH PANDEGLANG.  D3 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.   
document_url: https://eprints.untirta.ac.id/48575/1/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%20FULL%20TEXT.pdf
document_url: https://eprints.untirta.ac.id/48575/3/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2001.pdf
document_url: https://eprints.untirta.ac.id/48575/4/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2002.pdf
document_url: https://eprints.untirta.ac.id/48575/5/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2003.pdf
document_url: https://eprints.untirta.ac.id/48575/6/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2004.pdf
document_url: https://eprints.untirta.ac.id/48575/7/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2005.pdf
document_url: https://eprints.untirta.ac.id/48575/8/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%20REF.pdf
document_url: https://eprints.untirta.ac.id/48575/9/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%20LAMP.pdf