relation: https://eprints.untirta.ac.id/48575/
title: ANALISIS PENERAPAN DIMENSI KUALITAS PELAYANAN (TANGIBLES, EMPHATY, RESPONSIVENESS, RELIABILITY, ASSURANCE)  PADA PT. BPR BERKAH PANDEGLANG
creator: Oktavianisa, Rd. Rianda
subject: HB Economic Theory
subject: HC Economic History and Conditions
subject: HG Finance
subject: Communication (General)
description: This study aims to determine the Analysis of the Implementation of Service Quality Dimensions on the aspects of Tangibles, Empathy, Responsiveness, Reliability, Assurance in customer service at PT. Bank BPR BERKAH Pandeglang. The writing method used is a descriptive method, using the type of data collected through primary data obtained through questionnaire results, and interviews with informants. While secondary data is obtained directly from several sources from books, research journals, article journals, and the internet. Data collection in this Final Assignment uses observation, interviews, literature, and documentation. The results of this final assignment show that the analysis of the Implementation of Service Quality Dimensions on the aspects of Tangibles, Empathy, Responsiveness, Reliability, Assurance in customer service at   PT. Bank BPR BERKAH Pandeglang, is very good, according to the results of the questionnaire obtained by customers of PT. Bank BPR BERKAH, Improving service quality is one of the   important points as an effort to develop PT. Bank BPR BERKAH Pandeglang services.
date: 2024
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/48575/1/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%20FULL%20TEXT.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/48575/3/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2001.pdf
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language: en
identifier: https://eprints.untirta.ac.id/48575/4/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2002.pdf
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identifier: https://eprints.untirta.ac.id/48575/5/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2003.pdf
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identifier: https://eprints.untirta.ac.id/48575/6/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2004.pdf
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language: en
identifier: https://eprints.untirta.ac.id/48575/7/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%2005.pdf
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language: en
identifier: https://eprints.untirta.ac.id/48575/8/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%20REF.pdf
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language: en
identifier: https://eprints.untirta.ac.id/48575/9/RD.%20RIANDA.%20OKTAVIANISA%20_%205502200033%20_%20LAMP.pdf
identifier:   Oktavianisa, Rd. Rianda  (2024) ANALISIS PENERAPAN DIMENSI KUALITAS PELAYANAN (TANGIBLES, EMPHATY, RESPONSIVENESS, RELIABILITY, ASSURANCE) PADA PT. BPR BERKAH PANDEGLANG.  D3 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.