relation: https://eprints.untirta.ac.id/48374/
title: TINGKAT KEPUASAN PELAKU USAHA TERHADAP PELAYANAN E-STANDAR LAIK OPERASI (E-SLO) SATWAS SDKP SERANG
creator: GRACIA, JEANEATTE
subject: SH Aquaculture. Fisheries. Angling
description: Satwas SDKP Serang plays a role in monitoring in the Banten Province and is  responsible for issuing the Proper Operational Standards (SLO) for fishing  vessels. The SLO service is now conducted digitally through the e-SLO  application. This study aims to measure the level of satisfaction of business actors  with the e-SLO service provided by Satwas SDKP Serang. This study was  conducted in November-December 2024, with locations at PPN Karangantu, PPI  Kronjo, and PPI Cituis. The research method used is a quantitative approach with  a descriptive design, requiring both primary and secondary data. Primary data was  collected through observation and interviews using questionnaires. Sampling was  done using a census method, where the entire population was selected as the  sample. The respondents consisted of 36 ship owners registered to use the e-SLO  service. There are 9 assessment elements, each evaluated using a Likert scale. The  results of the study showed that the satisfaction level of business actors as users  reached an index of 88.11. This score falls within the "Good" performance  category for the service unit, with a service quality rating of B. The diversity in  users' ability to operate the e-SLO application is influenced by factors such as  education, experience, and access to technology training.
date: 2025
type: Thesis
type: NonPeerReviewed
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identifier: https://eprints.untirta.ac.id/48374/1/Jeaneatte%20Gracia_4443210025_Fulltext.pdf
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identifier: https://eprints.untirta.ac.id/48374/9/Jeaneatte%20Gracia_4443210025_CP.pdf
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identifier: https://eprints.untirta.ac.id/48374/6/Jeaneatte%20Gracia_4443210025_01.pdf
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identifier: https://eprints.untirta.ac.id/48374/2/Jeaneatte%20Gracia_4443210025_02.pdf
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identifier: https://eprints.untirta.ac.id/48374/5/Jeaneatte%20Gracia_4443210025_03.pdf
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identifier: https://eprints.untirta.ac.id/48374/7/Jeaneatte%20Gracia_4443210025_04.pdf
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identifier: https://eprints.untirta.ac.id/48374/3/Jeaneatte%20Gracia_4443210025_05.pdf
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identifier: https://eprints.untirta.ac.id/48374/4/Jeaneatte%20Gracia_4443210025_Ref.pdf
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identifier: https://eprints.untirta.ac.id/48374/8/Jeaneatte%20Gracia_4443210025_Lamp.pdf
identifier:   GRACIA, JEANEATTE  (2025) TINGKAT KEPUASAN PELAKU USAHA TERHADAP PELAYANAN E-STANDAR LAIK OPERASI (E-SLO) SATWAS SDKP SERANG.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.