relation: https://eprints.untirta.ac.id/48182/
title: Pengaruh E-Service Quality dan E-Trust Terhadap Repurchase Intention dengan E-Customer Satisfaction Sebagai Variabel Intervening (Studi pada Pengguna Layanan GrabFood Di Kota Serang)
creator: SUSILAWATI, EUIS
subject: H Social Sciences (General)
description: This research aims to determine the effect of E-Service Quality (X1) and E-Trust (X2) on Repurchase Intention (Y) with E-Customer Satisfaction (Z) as an intervening variable for GrabFood Service User in Serang City. The research method used is descriptive quantitative. The population in this study are GrabFood service users in Serang City who have made purchases 3 times in the last 2 months. The sample in this study amounted to 119 respondents using purposive sampling and accidental sampling methods. The data analysis technique used in this research is Structural Equation Modeling (SEM) with the SmartPLS analysis tool version 4.0. The result of this study show that: (1) E-Service Quality has a positive and significant effect on Repurchase Intention. (2) E-Trust has not positive and significant effect on Repurchase Intention. (3) E-Service Quality has a positive and significant effect on E-Customer Satisfaction. (4) E-Trust has a positive and significant effect on E-Customer Satisfaction. (5) E-Customer Satisfaction has a positive and significant effect on Repurchase Intention. (6) E-Service Quality has a positive and significant effect on Repurchase Intention which is mediated by E-Customer Satisfaction. (7) E-Trust has a positive and significant effect on Repurchase Intention which is mediated by E-Customer Satisfaction.
date: 2025
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/48182/1/Euis%20Susilawati_5551200033_fulltext%20.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/48182/2/Euis%20Susilawati_5551200033_01.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/48182/3/Euis%20Susilawati_5551200033_02.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/48182/4/Euis%20Susilawati_5551200033_03.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/48182/5/Euis%20Susilawati_5551200033_05.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/48182/8/Euis%20Susilawati_5551200033_04.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/48182/6/Euis%20Susilawati_5551200033_Ref.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/48182/9/Euis%20Susilawati_5551200033_lamp.pdf
identifier:   SUSILAWATI, EUIS  (2025) Pengaruh E-Service Quality dan E-Trust Terhadap Repurchase Intention dengan E-Customer Satisfaction Sebagai Variabel Intervening (Studi pada Pengguna Layanan GrabFood Di Kota Serang).  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.