relation: https://eprints.untirta.ac.id/47962/
title: PENGARUH KUALITAS PELAYANAN  KESEHATAN TERHADAP KEPUASAN PASIEN  BPJS DI PUSKESMAS MENES KABUPATEN  PANDEGLANG
creator: DWI PUTRI, MEGA
subject: Public Administration
description: The most important thing that a government agency has is the quality of service,  because the quality of service greatly influences the goals to be achieved. The  quality of service, especially in terms of health services, can be in the form of  interactions carried out by health service providers with health service users. The  quality of health services certainly greatly influences patient satisfaction, especially  BPJS patients at the Menes Health Center, Pandeglang Regency. To achieve patient  satisfaction as expected by the agency, service officers must meet service quality  standards including responsiveness, reliability, assurance, empathy and real  evidence. The purpose of this study was to determine how much influence the quality  of health services has on BPJS patient satisfaction at the Menes Health Center,  Pandeglang Regency. The theory used in this study is Kotler's theory in (Rambat,  2021). The research method used is a descriptive quantitative method. The  sampling technique used the Slovin formula which obtained 99 respondents. Data  collection using a questionnaire in paper form that was distributed to all BPJS  patients. Data management used simple linear regression with the help of SPSS 25  to determine the effect of the independent variables on the dependent variables. The  test results show that the value of health service quality reaches 76.09% while the  patient satisfaction value reaches 76.49%. Based on the calculation results, namely  Y = 52.779 + 0.34. The value is based on the coefficients table, which is known that  the value of the t test = 8.565 and the significance value = 0.000 which is smaller  than 0.05. Thus, Ho is rejected and Ha is accepted. So it can be concluded that  there is an influence of health service quality on BPJS patient satisfaction at the  Menes Health Center, Pandeglang Regency.
date: 2025
type: Thesis
type: NonPeerReviewed
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language: en
identifier: https://eprints.untirta.ac.id/47962/1/MEGA%20DWI%20PUTRI_6661190106%20%20fullteks.pdf
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identifier: https://eprints.untirta.ac.id/47962/2/MEGA%20DWI%20PUTRI_6661190106_01.pdf
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identifier: https://eprints.untirta.ac.id/47962/3/MEGA%20DWI%20PUTRI_6661190106_02.pdf
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identifier: https://eprints.untirta.ac.id/47962/4/MEGA%20DWI%20PUTRI_6661190106_03.pdf
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identifier: https://eprints.untirta.ac.id/47962/5/MEGA%20DWI%20PUTRI_6661190106_04.pdf
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identifier: https://eprints.untirta.ac.id/47962/6/MEGA%20DWI%20PUTRI_6661190106_05.pdf
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identifier: https://eprints.untirta.ac.id/47962/7/MEGA%20DWI%20PUTRI_6661190106_reff.pdf
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language: en
identifier: https://eprints.untirta.ac.id/47962/8/MEGA%20DWI%20PUTRI_6661190106_lamp.pdf
identifier:   DWI PUTRI, MEGA  (2025) PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN BPJS DI PUSKESMAS MENES KABUPATEN PANDEGLANG.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.