eprintid: 47830
rev_number: 16
eprint_status: archive
userid: 20715
dir: disk0/00/04/78/30
datestamp: 2025-03-13 04:01:52
lastmod: 2025-03-13 04:01:52
status_changed: 2025-03-13 04:01:52
type: thesis
metadata_visibility: show
creators_name: Aria, Defalapa
creators_id: 6670170098
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_name: Fuad, Anis
contributors_id: 198009082006041002
corp_creators: Universitas Sultan Ageng Tirtayasa
corp_creators: Fakultas Ilmu Sosial Dan Politik
corp_creators: Ilmu Pemerintahan
title: PENGARUH EFFORT EXPECTANCY, SYSTEM QUALITY,
DAN PERCEIVED DISCONFIRMATION TERHADAP
CUSTOMER SATISFACTION PADA APLIKASI ELECTRONIC
CUSTOMS DECLARATION (ECD) DALAM PERJALANAN
PENERBANGAN INTERNASIONAL DI INDONESIA
ispublished: pub
subjects: J1
divisions: FISIP
divisions: IP
full_text_status: restricted
keywords: Quantitative, Electronic Customs Declaration, Customer Satisfaction
Kuantitatif, Electronic Customs Declaration, Kepuasan
Pelanggan
note: Penelitian ini mengkaji penggunaan Electronic Customs Declaration (ECD) di
Bandara Internasional. Tujuan dari penelitian ini adalah untuk memahami
pengguna ECD dan mengevaluasi kepuasan pelanggan terhadap aplikasi tersebut
serta meningkatkan efisiensi dan transparansi proses pemberitahuan impor.
Dengan 100 responden yang diperoleh dan melakukan pengolahan data
menggunakan SPPS. Hasil penelitian mengindikasikan bahwa penggunaan ECD
dapat mempermudah pendataan barang bawaan dan mempercepat proses
pemeriksaan. Selain itu, kepuasan pelanggan ditemukan dipengaruhi oleh kinerja
perusahaan yang memenuhi ekspektasi mereka. Dalam penelitian ini, ditemukan
bahwa penerapan ECD dapat meningkatkan kepuasan pelanggan dengan
mempermudah proses pemberitahuan impor dan mempercepat pemeriksaan
barang. Hasil penelitian ini dapat dijadikan referensi untuk meningkatkan efisiensi
dan transparansi dalam proses pemberitahuan impor di Bandara Internasional.
abstract: This research examines the use of Electronic Customs Declaration (ECD) at
international airports. The aim of this research is to understand ECD users and
evaluate customer satisfaction with the application as well as improve the
efficiency and transparency of the import notification process. With 100
respondents obtained and processing the data using SPPS. The research results
indicate that the use of ECD can make it easier to collect data on luggage and
speed up the inspection process. In addition, customer satisfaction was found to
be influenced by company performance that met their expectations. In this
research, it was found that implementing ECD can increase customer satisfaction
by simplifying the import notification process and speeding up goods inspection.
The results of this research can be used as a reference to increase efficiency and
transparency in the import notification process at international airports.
date: 2024
date_type: published
pages: 82
institution: Universitas Sultan Ageng Tirtayasa
department: Ilmu Pemerintahan
thesis_type: sarjana
thesis_name: sarjana
citation:   Aria, Defalapa  (2024) PENGARUH EFFORT EXPECTANCY, SYSTEM QUALITY, DAN PERCEIVED DISCONFIRMATION TERHADAP CUSTOMER SATISFACTION PADA APLIKASI ELECTRONIC CUSTOMS DECLARATION (ECD) DALAM PERJALANAN PENERBANGAN INTERNASIONAL DI INDONESIA.  S1 thesis, Universitas Sultan Ageng Tirtayasa.   
document_url: https://eprints.untirta.ac.id/47830/1/Skripsi%20Defalapa%20Aria%206670170098%20Full%20Text.pdf
document_url: https://eprints.untirta.ac.id/47830/3/Skripsi%20Defalapa%20Aria%206670170098_01.pdf
document_url: https://eprints.untirta.ac.id/47830/4/Skripsi%20Defalapa%20Aria%206670170098_02.pdf
document_url: https://eprints.untirta.ac.id/47830/5/Skripsi%20Defalapa%20Aria%206670170098_03.pdf
document_url: https://eprints.untirta.ac.id/47830/6/Skripsi%20Defalapa%20Aria%206670170098_04.pdf
document_url: https://eprints.untirta.ac.id/47830/7/Skripsi%20Defalapa%20Aria%206670170098_05.pdf
document_url: https://eprints.untirta.ac.id/47830/8/Skripsi%20Defalapa%20Aria%206670170098_Reff.pdf
document_url: https://eprints.untirta.ac.id/47830/9/Skripsi%20Defalapa%20Aria%206670170098_Lamp.pdf