relation: https://eprints.untirta.ac.id/47830/
title: PENGARUH EFFORT EXPECTANCY, SYSTEM QUALITY,  DAN PERCEIVED DISCONFIRMATION TERHADAP  CUSTOMER SATISFACTION PADA APLIKASI ELECTRONIC  CUSTOMS DECLARATION (ECD) DALAM PERJALANAN  PENERBANGAN INTERNASIONAL DI INDONESIA
creator: Aria, Defalapa
subject: J General legislative and executive papers
description: This research examines the use of Electronic Customs Declaration (ECD) at  international airports. The aim of this research is to understand ECD users and  evaluate customer satisfaction with the application as well as improve the  efficiency and transparency of the import notification process. With 100  respondents obtained and processing the data using SPPS. The research results  indicate that the use of ECD can make it easier to collect data on luggage and  speed up the inspection process. In addition, customer satisfaction was found to  be influenced by company performance that met their expectations. In this  research, it was found that implementing ECD can increase customer satisfaction  by simplifying the import notification process and speeding up goods inspection.  The results of this research can be used as a reference to increase efficiency and  transparency in the import notification process at international airports.
date: 2024
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/47830/1/Skripsi%20Defalapa%20Aria%206670170098%20Full%20Text.pdf
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language: en
identifier: https://eprints.untirta.ac.id/47830/3/Skripsi%20Defalapa%20Aria%206670170098_01.pdf
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language: en
identifier: https://eprints.untirta.ac.id/47830/4/Skripsi%20Defalapa%20Aria%206670170098_02.pdf
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language: en
identifier: https://eprints.untirta.ac.id/47830/5/Skripsi%20Defalapa%20Aria%206670170098_03.pdf
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language: en
identifier: https://eprints.untirta.ac.id/47830/6/Skripsi%20Defalapa%20Aria%206670170098_04.pdf
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language: en
identifier: https://eprints.untirta.ac.id/47830/7/Skripsi%20Defalapa%20Aria%206670170098_05.pdf
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language: en
identifier: https://eprints.untirta.ac.id/47830/8/Skripsi%20Defalapa%20Aria%206670170098_Reff.pdf
format: text
language: en
identifier: https://eprints.untirta.ac.id/47830/9/Skripsi%20Defalapa%20Aria%206670170098_Lamp.pdf
identifier:   Aria, Defalapa  (2024) PENGARUH EFFORT EXPECTANCY, SYSTEM QUALITY, DAN PERCEIVED DISCONFIRMATION TERHADAP CUSTOMER SATISFACTION PADA APLIKASI ELECTRONIC CUSTOMS DECLARATION (ECD) DALAM PERJALANAN PENERBANGAN INTERNASIONAL DI INDONESIA.  S1 thesis, Universitas Sultan Ageng Tirtayasa.