eprintid: 47747 rev_number: 45 eprint_status: archive userid: 20599 dir: disk0/00/04/77/47 datestamp: 2025-03-10 02:32:46 lastmod: 2025-03-10 02:32:46 status_changed: 2025-03-10 02:32:46 type: thesis metadata_visibility: show creators_name: SUCI DWI ARDILA, SITI creators_id: 1111200002 contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_name: SURIYANTI, LILI contributors_name: OKTAVIANUS, AFRIMAN contributors_id: 197308242002122001 contributors_id: 198710222022031002 corp_creators: UNIVERSITAS SULTAN AGENG TIRTAYASA corp_creators: FAKULTAS HUKUM corp_creators: JURUSAN ILMU HUKUM title: PROBLEMATIKA PELAKSANAAN DAN KEKUATAN HUKUM AJUDIKASI KHUSUS OMBUDSMAN PERWAKILAN PROVINSI BANTEN DALAM PENYELESIAN SENGKETA GANTI RUGI (Berdasarkan Undang-Undaang Nomor 25 Tahun 2009 Tentang pelayanan Publik) ispublished: pub subjects: K1 divisions: IH divisions: FH full_text_status: restricted keywords: Public Services, Special Adjudication, Ombudsman Pelayanan Publik, Ajudikasi Khusus, Ombudsman note: Ajudikasi adalah proses penyelesian sengketa pelayanan ublic antar para pihak yang diputus oleh ombudsman. Penelitian ini mengidentifikasi permasalahan Problematika Pelaksanaan dan kekuatan hukum ajudikasi khusus di Ombudsman Perwakilan Provinsi Banten dalam penyelesaian sengketa ganti rugi berdasarkan Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik, bertujuan agar mengetahui implmentasi dan kekuatan hukum ajudikasi khusus Ombudsman Perwakilan Provinsi Banten dalam Penyelesaian sengketa ganti rugi. Metode Analisis data pendekatan yuridis empiris dan menggunakan dua teori yaitu dengan teori keadilan dan teori kepastian hukum. Hasil penelitian ini keputusan ajudikasi khusus yang di putuskan oleh Ombudsman, penyelenggara yang melakukan maladministrasi dan wajib memberikan ganti rugi belum memiliki mekanisme terkait mekanisme pembayaran ganti rugi karena belum ada Peraturan Presiden yang mengatur berapa banyak pembayaran ganti rugi menggunakan proses ajudikasi khusus. Ajudikasi khusus tidak harus selalu berkaitan dengan kasus sengketa ganti rugi. Karena ajudikasi khusus adalah mekanisme penyelesaian sengketa adninistrasi yang dapat diterapkan berbagai jenis sengketa pelayanan ublic, tidak hanya pada kasus ganti rugi. Proses ini di rancang untuk menyelesaikan sengketa antara masyarakat dan penyelenggara pelayanan ublic yang melibatkan maladministrasi. Jika ajudikasi khusus belum dilaksanakan karena terbatasnya kewenangan Ombudsman yang hanya dapat memberikan rekomendasi dan tidak dapat memutuskan perkara secara langsung seperti pengadilan dan ketiadaan regulasi yang jelas. abstract: Adjudication is the process of resolving public service disputes between parties which are decided by the ombudsman. This research identifies problematic issues regarding the implementation and legal strength of special adjudication at the Banten Province Representative Ombudsman in resolving compensation disputes based on Law Number 25 of 2009 concerning Public Services, with the aim of knowing the implementation and legal strength of the Banten Province Representative Ombudsman’s special adjudication law in resolving compensation disputes. Make a loss. The data analysis method uses an empirical juridical approach and uses two theories, namely the theory of justice and the theory of legal certainty. The results of this research are that special adjudication decisions are decided by the Ombudsman, the organizers who carry out maladministration and are obliged to provide compensation do not yet have a mechanism related to compensation payment mechanisms because there is no Presidential Regulation that regulates how much compensation is paid using a special adjudication process. Special adjudication does not always have to be related to compensation dispute cases. Because special adjudication is an administrative dispute resolution mechanism that can be applied to various types of public service disputes, not only in compensation cases. This process is designed to resolve disputes between the community and public service providers that involve maladministration. If special adjudication has not been carried out because of the limited authority of the Ombudsman who can only provide recommendations and cannot decide cases directly like a court and the absence of clear regulations. date: 2025 date_type: published pages: 100 institution: UNIVERSITAS SULTAN AGENG TIRTAYASA department: ILMU HUKUM thesis_type: sarjana thesis_name: sarjana citation: SUCI DWI ARDILA, SITI (2025) PROBLEMATIKA PELAKSANAAN DAN KEKUATAN HUKUM AJUDIKASI KHUSUS OMBUDSMAN PERWAKILAN PROVINSI BANTEN DALAM PENYELESIAN SENGKETA GANTI RUGI (Berdasarkan Undang-Undaang Nomor 25 Tahun 2009 Tentang pelayanan Publik). S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA. document_url: https://eprints.untirta.ac.id/47747/3/SITI%20SUCI%20DWI%20ARDILA_1111200002_Fulltext%20%281%29.pdf document_url: https://eprints.untirta.ac.id/47747/5/SITI%20SUCI%20DWI%20ARDILA_1111200002_02.pdf document_url: https://eprints.untirta.ac.id/47747/6/SITI%20SUCI%20DWI%20ARDILA_1111200002_03.pdf document_url: https://eprints.untirta.ac.id/47747/7/SITI%20SUCI%20DWI%20ARDILA_1111200002_04.pdf document_url: https://eprints.untirta.ac.id/47747/8/SITI%20SUCI%20DWI%20ARDILA_1111200002_05.pdf document_url: https://eprints.untirta.ac.id/47747/15/SITI%20SUCI%20DWI%20ARDILA_1111200002_01.pdf document_url: https://eprints.untirta.ac.id/47747/16/SITI%20SUCI%20DWI%20ARDILA_1111200002_Reff.pdf document_url: https://eprints.untirta.ac.id/47747/17/SITI%20SUCI%20DWI%20ARDILA_1111200002_Lamp.pdf