eprintid: 47488
rev_number: 31
eprint_status: archive
userid: 20341
dir: disk0/00/04/74/88
datestamp: 2025-03-04 06:29:16
lastmod: 2025-03-04 06:29:16
status_changed: 2025-03-04 06:29:16
type: thesis
metadata_visibility: show
creators_name: APRILDIO, MICHAEL
creators_id: 6661200057
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_type: http://www.loc.gov/loc.terms/relators/THS
contributors_name: SJAFARI, AGUS
contributors_name: RIZKIYANI, TIWI
contributors_id: 197108242005011002
contributors_id: 198912012022032004
corp_creators: UNIVERSITAS SULTAN AGENG TIRTAYASA
corp_creators: FAKULTAS ILMU SOSIAL DAN ILMU POLITIK
corp_creators: JURUSAN ADMINISTRASI PUBLIK
title: STUDI KOMPARASI KUALITAS PELAYANAN IZIN USAHA 
INDUSTRI MENENGAH DI DINAS PENANAMAN MODAL 
DAN PELAYANAN TERPADU SATU PINTU 
KOTA TANGERANG DAN KABUPATEN TANGERANG
ispublished: pub
subjects: FISIP_PA
divisions: FISIP
divisions: FISIP_PAD
full_text_status: restricted
keywords: Comparative Study, Service Quality, Business License, Medium  Industry
Studi Komparasi, Kualitas Pelayanan, Izin Usaha, Industri  Menengah
note: Penelitian ini berfokus pada Studi Komparasi Kualitas Pelayanan Izin Usaha 
Industri Menengah di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu 
Kota Tangerang dan Kabupaten Tangerang. Terdapat beberapa permasalahan 
yang ditemukan, yaitu perbedaan fasilitas sarana dan prasarana; perbedaan 
prosedur pelayanan; dan perbedaan kecepatan waktu pelayanan izin usaha industri 
menengah di DPMPTSP Kota Tangerang dan DPMPTSP Kabupaten Tangerang. 
Teori yang digunakan pada penelitian ini yaitu teori Servqual Parasuraman dalam 
Tjiptono (2016:153) dengan lima dimensi, yaitu Tangibles (bukti fisik), 
Reliability (kehandalan), Responsiviness (daya tanggap), Assurance (jaminan), 
dan Empathy (empati). Penelitian ini menggunakan metode kuantitatif deskriptif 
dengan teknik pengumpulan data menggunakan angket penelitian, dan studi 
dokumentasi.  Keabsahan data diperoleh melalui Uji Validitas, Uji Reliabilitas, 
Uji Normalitas Uji Homogenitas, dan Uji Hipotesis menggunakan Uji Mann 
Whitney. Hasil penelitian menunjukkan, Terdapat perbedaan kualitas pelayanan 
izin usaha industri menengah di DPMPTSP Kota Tangerang dan DPMPTSP 
Kabupaten Tangerang pada seluruh dimensi yang digunakan. Perbedaan yang 
paling signifikan terdapat pada dimensi tangibles (fasilitas sarana dan prasarana) 
dan pada dimensi reliability (kehandalan petugas pelayanan). Dengan demikian, 
dapat disimpulkan bahwa Kualitas pelayanan izin usaha industri menengah di 
DPMPTSP Kota Tangerang lebih baik dibandingkan dengan di DPMPTSP 
Kabupaten Tangerang.
abstract: This research focuses on a Comparative Study of the Quality of Services for 
Medium Industrial Business Licences at the One-Stop Investment and Integrated 
Services Agency of Tangerang City and Tangerang Regency. There are several 
problems found, namely differences in facilities and infrastructure; differences in 
service procedures; and differences in the speed of service time for medium 
industrial business licenses at DPMPTSP Tangerang City and DPMPTSP 
Tangerang Regency. The theory used in this research is Parasuraman's Servqual 
theory in Tjiptono (2016:153) with five dimensions, namely Tangibles (physical 
evidence), Reliability, responsiveness, Assurance, and Empathy. This research 
uses descriptive quantitative methods with data collection techniques using 
research questionnaires, and documentation studies. Data validity is obtained 
through the Validity Test, Reliability Test, Normality Test, Homogeneity Test, and 
Hypothesis Test using the Mann–Whitney Test. The results showed differences in 
the quality of service for medium industrial business licenses at DPMPTSP 
Tangerang City and DPMPTSP Tangerang Regency in all dimensions used. The 
most significant differences are in the tangibles dimension (facilities and 
infrastructure) and the reliability dimension (reliability of service officers). Thus, 
it can be concluded that the quality of services for medium industrial business 
licenses at DPMPTSP Tangerang City is better than that at DPMPTSP 
Tangerang Regency.
date: 2024
date_type: published
pages: 395
institution: UNIVERSITAS SULTAN AGENG TIRTAYASA
department: ADMINISTRASI PUBLIK
thesis_type: sarjana
thesis_name: sarjana
citation:   APRILDIO, MICHAEL  (2024) STUDI KOMPARASI KUALITAS PELAYANAN IZIN USAHA INDUSTRI MENENGAH DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA TANGERANG DAN KABUPATEN TANGERANG.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.   
document_url: https://eprints.untirta.ac.id/47488/4/MICHAEL%20APRILDIO_6661200057_02.pdf
document_url: https://eprints.untirta.ac.id/47488/5/MICHAEL%20APRILDIO_6661200057_03.pdf
document_url: https://eprints.untirta.ac.id/47488/6/MICHAEL%20APRILDIO_6661200057_04.pdf
document_url: https://eprints.untirta.ac.id/47488/7/MICHAEL%20APRILDIO_6661200057_05.pdf
document_url: https://eprints.untirta.ac.id/47488/8/MICHAEL%20APRILDIO_6661200057_REF.pdf
document_url: https://eprints.untirta.ac.id/47488/9/MICHAEL%20APRILDIO_6661200057_LAMP.pdf
document_url: https://eprints.untirta.ac.id/47488/19/Michael%20Aprildio_6661200057_FULL%20TEXT.pdf
document_url: https://eprints.untirta.ac.id/47488/22/Michael%20Aprildio_6661200057_01.pdf