eprintid: 47177 rev_number: 18 eprint_status: archive userid: 20137 dir: disk0/00/04/71/77 datestamp: 2025-02-26 02:26:05 lastmod: 2025-02-26 02:26:05 status_changed: 2025-02-26 02:26:05 type: thesis metadata_visibility: show creators_name: Nurfaida, Vida creators_id: 5552170137 contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_name: Bastian, Elvin contributors_id: 196907032003121001 corp_creators: Universitas Sultan Ageng Tirtayasa corp_creators: Fakultas Ekonomi Bisnis corp_creators: Akuntansi title: Total quality management sistem pengukuran kinerja dan sistem reward pengaruhnya terhadap kinerja manajerial perusahaan industri pelayaran di kota Cilegon ispublished: pub subjects: HF subjects: HF5601 divisions: Akuntansi divisions: FEB full_text_status: restricted keywords: Managerial Performance, Performance Measurement System, Reward System, and Total Quality Management Kinerja Manajerial, Sistem Pengukuran Kinerja, Sistem Reward, dan Total Quality Management note: Perusahaan harus melakukan penilaian dan perbaikan pada kinerja manajerialnya agar dapat menghasilkan produk yang memenuhi kepuasan pelanggan. Penelitian ini bertujuan untuk menganalisa 1) pengaruh Total Quality Management (TQM) terhadap kinerja manajerial, 2) pengaruh sistem pengukuran kinerja terhadap kinerja manajerial dan 3) pengaruh sistem reward terhadap kinerja manajerial. Penelitian dilakukan pada perusahaan pelayaran di Kota Cilegon, dengan jumlah unit sampel diambil 100 orang responden. Analisis data menggunakan regresi linier berganda yang diolah dengan SPSS versi 25,00. Hasil uji hipotesis menunjukan bahwa TQM berpengaruh signifikan positif terhadap kinerja manajerial, dibuktikan oleh koefisien regresi dan t hitung pada sig < 0,05. Sistem pengukuran kinerja tidak berpengaruh terhadap kinerja manajerial, dibuktikan oleh koefisien regresi dan t hitung pada sig > 0,05. Sistem reward berpengaruh signifikan positif terhadap kinerja manajerial, dibuktikan oleh koefisien regresi dan t hitung pada sig < 0,05. Secara bersama-sama, TQM, sistem pengukuran kinerja dan sistem reward memiliki pengaruh sebesar 92,1% terhadap kinerja manajerial. abstract: Companies must assess and improve their managerial performance in order to produce products that meet customer satisfaction. This research aims to analyze 1) the influence of Total Quality Management (TQM) on managerial performance, 2) the influence of the performance measurement system on managerial performance and 3) the influence of the reward system on managerial performance. The research was conducted at a shipping company in Cilegon City, with 100 respondents taken as sample units. Data analysis used multiple linear regression processed with SPSS version 25.00. The results of the hypothesis test show that TQM has a significant positive effect on managerial performance, as evidenced by the regression coefficient and t count at sig < 0.05. The performance measurement system has no effect on managerial performance, as evidenced by the regression coefficient and t count at sig > 0.05. The reward system has a significant positive effect on managerial performance, as evidenced by the regression coefficient and t count at sig < 0.05. Together, TQM, performance measurement systems and reward systems have an influence of 92.1% on managerial performance. date: 2024 date_type: published pages: 154 institution: Universitas Sultan Ageng Tirtayasa department: Akuntansi thesis_type: sarjana thesis_name: sarjana citation: Nurfaida, Vida (2024) Total quality management sistem pengukuran kinerja dan sistem reward pengaruhnya terhadap kinerja manajerial perusahaan industri pelayaran di kota Cilegon. S1 thesis, Universitas Sultan Ageng Tirtayasa. document_url: https://eprints.untirta.ac.id/47177/1/VIDA%20NURFAIDA_5552170137_JURNAL.pdf document_url: https://eprints.untirta.ac.id/47177/2/VIDA%20NURFAIDA_5552170137_FULL%20TEXT.pdf document_url: https://eprints.untirta.ac.id/47177/3/VIDA%20NURFAIDA_5552170137_01.pdf document_url: https://eprints.untirta.ac.id/47177/4/VIDA%20NURFAIDA_5552170137_02.pdf document_url: https://eprints.untirta.ac.id/47177/5/VIDA%20NURFAIDA_5552170137_03.pdf document_url: https://eprints.untirta.ac.id/47177/6/VIDA%20NURFAIDA_5552170137_04.pdf document_url: https://eprints.untirta.ac.id/47177/7/VIDA%20NURFAIDA_5552170137_05.pdf document_url: https://eprints.untirta.ac.id/47177/8/VIDA%20NURFAIDA_5552170137_REFF.pdf document_url: https://eprints.untirta.ac.id/47177/9/VIDA%20NURFAIDA_5552170137_LAMP.pdf