relation: https://eprints.untirta.ac.id/47177/ title: Total quality management sistem pengukuran kinerja dan sistem reward pengaruhnya terhadap kinerja manajerial perusahaan industri pelayaran di kota Cilegon creator: Nurfaida, Vida subject: HF Commerce subject: HF5601 Accounting description: Companies must assess and improve their managerial performance in order to produce products that meet customer satisfaction. This research aims to analyze 1) the influence of Total Quality Management (TQM) on managerial performance, 2) the influence of the performance measurement system on managerial performance and 3) the influence of the reward system on managerial performance. The research was conducted at a shipping company in Cilegon City, with 100 respondents taken as sample units. Data analysis used multiple linear regression processed with SPSS version 25.00. The results of the hypothesis test show that TQM has a significant positive effect on managerial performance, as evidenced by the regression coefficient and t count at sig < 0.05. The performance measurement system has no effect on managerial performance, as evidenced by the regression coefficient and t count at sig > 0.05. The reward system has a significant positive effect on managerial performance, as evidenced by the regression coefficient and t count at sig < 0.05. Together, TQM, performance measurement systems and reward systems have an influence of 92.1% on managerial performance. date: 2024 type: Thesis type: NonPeerReviewed format: text language: en identifier: https://eprints.untirta.ac.id/47177/1/VIDA%20NURFAIDA_5552170137_JURNAL.pdf format: text language: en identifier: https://eprints.untirta.ac.id/47177/2/VIDA%20NURFAIDA_5552170137_FULL%20TEXT.pdf format: text language: en identifier: https://eprints.untirta.ac.id/47177/3/VIDA%20NURFAIDA_5552170137_01.pdf format: text language: en identifier: https://eprints.untirta.ac.id/47177/4/VIDA%20NURFAIDA_5552170137_02.pdf format: text language: en identifier: https://eprints.untirta.ac.id/47177/5/VIDA%20NURFAIDA_5552170137_03.pdf format: text language: en identifier: https://eprints.untirta.ac.id/47177/6/VIDA%20NURFAIDA_5552170137_04.pdf format: text language: en identifier: https://eprints.untirta.ac.id/47177/7/VIDA%20NURFAIDA_5552170137_05.pdf format: text language: en identifier: https://eprints.untirta.ac.id/47177/8/VIDA%20NURFAIDA_5552170137_REFF.pdf format: text language: en identifier: https://eprints.untirta.ac.id/47177/9/VIDA%20NURFAIDA_5552170137_LAMP.pdf identifier: Nurfaida, Vida (2024) Total quality management sistem pengukuran kinerja dan sistem reward pengaruhnya terhadap kinerja manajerial perusahaan industri pelayaran di kota Cilegon. S1 thesis, Universitas Sultan Ageng Tirtayasa.