relation: https://eprints.untirta.ac.id/46060/
title: Inovasi Layanan Khusus Akhir Pekan (LAKSA) Dalam Meningkatkan Kualitas Pelayanan Publik Di Kantor Imigrasi Kelas I Non Tempat Pemeriksaan Imigrasi (TPI) Tangerang
creator: Syahira, Devina
subject: Public Administration
subject: H Social Sciences (General)
description: The Weekend Special Service Innovation (LAKSA) in its implementation still  experiences problems, such as the implementation schedule tends to be inconsistent  and the Introduction Letter to Immigration is difficult to access. The aim of this  research is to determine the innovation of Special Weekend Services (LAKSA) in  improving the quality of public services at the Tangerang Class I Non TPI  Immigration Office. The research method used is descriptive qualitative. The data  analysis technique used is the Miles, Huberman, and Saldana (2014) model. The  research results show that the implementation of LAKSA innovation at the Class I  Non TPI Tangerang Immigration Office is not optimal. In the relative advantage  aspect, it can be seen that passport applications are faster and reduce losses for  passport applicants. In the compatibility aspect, it has gone well as seen from  LAKSA's innovation in accordance with the needs of passport applicants and the  information provided in accordance with applicable regulations. In the aspect of  complexity, implementation is not yet fully optimal because obstacles are still  found, namely that service affordability is still not evenly distributed, especially for  the people of South Tangerang and Tangerang Regency. In the triability (trial)  aspect, the implementation has not gone well, which can be seen from the LAKSA  innovation which has not carried out official trials involving the community. The  aspect of observability (ease of observation) can be seen from the implementation  of socialization carried out by the Class I Non TPI Tangerang Immigration Office  regarding the Weekend Special Service (LAKSA) innovation carried out through  social media. The suggestion is that trials involving the community are needed,  carrying out special LAKSA satisfaction surveys, as well as expanding LAKSA to  reach Tangerang Regency and South Tangerang City.
date: 2024
type: Thesis
type: NonPeerReviewed
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language: en
identifier: https://eprints.untirta.ac.id/46060/1/Devina%20Syahira_6661200062_FULLTEXT.pdf
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identifier: https://eprints.untirta.ac.id/46060/2/Devina%20Syahira_6661200062_CP.pdf
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identifier: https://eprints.untirta.ac.id/46060/3/Devina%20Syahira_6661200062_01.pdf
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identifier: https://eprints.untirta.ac.id/46060/4/Devina%20Syahira_6661200062_02.pdf
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identifier: https://eprints.untirta.ac.id/46060/5/Devina%20Syahira_6661200062_03.pdf
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identifier: https://eprints.untirta.ac.id/46060/6/Devina%20Syahira_6661200062_04.pdf
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identifier: https://eprints.untirta.ac.id/46060/7/Devina%20Syahira_6661200062_05.pdf
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identifier: https://eprints.untirta.ac.id/46060/8/Devina%20Syahira_6661200062_REF.pdf
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identifier: https://eprints.untirta.ac.id/46060/9/Devina%20Syahira_6661200062_LAMP.pdf
identifier:   Syahira, Devina  (2024) Inovasi Layanan Khusus Akhir Pekan (LAKSA) Dalam Meningkatkan Kualitas Pelayanan Publik Di Kantor Imigrasi Kelas I Non Tempat Pemeriksaan Imigrasi (TPI) Tangerang.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.