<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA"^^ . "This study examines the implementation of Collaborative Governance in \r\nmanaging public complaints through the Jakarta Kini (JAKI) application in \r\nKelurahan Koja, North Jakarta, which has the lowest user participation rate \r\ncompared to other regions. Drawing on the Collaborative Governance theory by \r\nAnsell and Gash (2007), the research focuses on five key indicators: face-to-face \r\ndialogue, trust-building, commitment to the process, shared understanding, and \r\nintermediate outcomes. This descriptive qualitative study utilizes primary data \r\ncollected through interviews and observations, alongside secondary data from \r\ndocuments and literature. The findings reveal several challenges in implementing \r\nCollaborative Governance in Kelurahan Koja, including low community \r\nparticipation, limited direct interaction between reporters and officers, insufficient \r\npublic awareness campaigns, and the lack of private sector involvement in \r\ncollaborative efforts. While the JAKI application, integrated with the Cepat Respon \r\nMasyarakat (CRM) system, has improved the efficiency of complaint management, \r\nactive community engagement remains limited. The study concludes that the \r\nsuccess of collaborative efforts hinges on strengthened coordination, enhanced \r\npublic outreach programs, and the development of more effective two-way \r\ncommunication mechanisms. As a recommendation, engaging the private sector in \r\nthe collaboration process is critical, particularly to support educational campaigns \r\nand technological initiatives that can expand the accessibility and impact of the \r\nJAKI application. Synergies among the government, community, and private sector \r\nare expected to improve inclusivity, trust, and the effectiveness of public complaint \r\nmanagement through digital systems, ultimately ensuring more responsive and \r\naccountable public services."^^ . "2025" . . . . . . . . . . . "UNIVERSITAS SULTAN AGENG TIRTAYASA"^^ . . . "ADMINISTRASI PUBLIK, UNIVERSITAS SULTAN AGENG TIRTAYASA"^^ . . . . . . . . . . "Mohamad"^^ . "Malik Supriatna"^^ . "Mohamad Malik Supriatna"^^ . . "Yeni"^^ . "Widyastuti"^^ . "Yeni Widyastuti"^^ . . "UNIVERSITAS SULTAN AGENG TIRTAYASA"^^ . . . "FAKULTAS ILMU SOSIAL DAN ILMU POLITIK"^^ . . . "JURUSAN ADMINISTRASI PUBLIK"^^ . . . . . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Text)"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "COLLABORATIVE GOVERNANCE DALAM \r\nPENGELOLAAN PENGADUAN APLIKASI \r\nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \r\nKOTA JAKARTA UTARA (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #46043 \n\nCOLLABORATIVE GOVERNANCE DALAM \nPENGELOLAAN PENGADUAN APLIKASI \nJAKARTA KINI (JAKI) DI KELURAHAN KOJA \nKOTA JAKARTA UTARA\n\n" . "text/html" . . . "Public Administration"@en . . . "H Social Sciences (General)"@en . .