relation: https://eprints.untirta.ac.id/46043/
title: COLLABORATIVE GOVERNANCE DALAM   PENGELOLAAN PENGADUAN APLIKASI   JAKARTA KINI (JAKI) DI KELURAHAN KOJA   KOTA JAKARTA UTARA
creator: Malik Supriatna, Mohamad
subject: Public Administration
subject: H Social Sciences (General)
description: This study examines the implementation of Collaborative Governance in   managing public complaints through the Jakarta Kini (JAKI) application in   Kelurahan Koja, North Jakarta, which has the lowest user participation rate   compared to other regions. Drawing on the Collaborative Governance theory by   Ansell and Gash (2007), the research focuses on five key indicators: face-to-face   dialogue, trust-building, commitment to the process, shared understanding, and   intermediate outcomes. This descriptive qualitative study utilizes primary data   collected through interviews and observations, alongside secondary data from   documents and literature. The findings reveal several challenges in implementing   Collaborative Governance in Kelurahan Koja, including low community   participation, limited direct interaction between reporters and officers, insufficient   public awareness campaigns, and the lack of private sector involvement in   collaborative efforts. While the JAKI application, integrated with the Cepat Respon   Masyarakat (CRM) system, has improved the efficiency of complaint management,   active community engagement remains limited. The study concludes that the   success of collaborative efforts hinges on strengthened coordination, enhanced   public outreach programs, and the development of more effective two-way   communication mechanisms. As a recommendation, engaging the private sector in   the collaboration process is critical, particularly to support educational campaigns   and technological initiatives that can expand the accessibility and impact of the   JAKI application. Synergies among the government, community, and private sector   are expected to improve inclusivity, trust, and the effectiveness of public complaint   management through digital systems, ultimately ensuring more responsive and   accountable public services.
date: 2025
type: Thesis
type: NonPeerReviewed
format: text
language: en
identifier: https://eprints.untirta.ac.id/46043/1/Mohamad%20Malik%20Supriatna_6661200058_FULLTEXT.pdf
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identifier: https://eprints.untirta.ac.id/46043/2/Mohamad%20Malik%20Supriatna_6661200058_CP.pdf
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identifier: https://eprints.untirta.ac.id/46043/3/Mohamad%20Malik%20Supriatna_6661200058_01.pdf
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identifier: https://eprints.untirta.ac.id/46043/4/Mohamad%20Malik%20Supriatna_6661200058_02.pdf
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identifier: https://eprints.untirta.ac.id/46043/5/Mohamad%20Malik%20Supriatna_6661200058_03.pdf
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identifier: https://eprints.untirta.ac.id/46043/6/Mohamad%20Malik%20Supriatna_6661200058_04.pdf
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identifier: https://eprints.untirta.ac.id/46043/7/Mohamad%20Malik%20Supriatna_6661200058_05.pdf
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identifier: https://eprints.untirta.ac.id/46043/8/Mohamad%20Malik%20Supriatna_6661200058_REF.pdf
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language: en
identifier: https://eprints.untirta.ac.id/46043/9/Mohamad%20Malik%20Supriatna_6661200058_LAMP.pdf
identifier:   Malik Supriatna, Mohamad  (2025) COLLABORATIVE GOVERNANCE DALAM PENGELOLAAN PENGADUAN APLIKASI JAKARTA KINI (JAKI) DI KELURAHAN KOJA KOTA JAKARTA UTARA.  S1 thesis, UNIVERSITAS SULTAN AGENG TIRTAYASA.