<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK"^^ . "Commuter Line Merak is a rail transport service in the Banten region, which saw a significant decline in passenger numbers during the COVID-19 pandemic. However, passenger volume has sharply increased during the 2022–2023 period, reflecting the high dependency of the public on this transport service. Consequently, service quality is a crucial factor in meeting the needs and expectations of users. With the increasing number of passengers, service quality plays a crucial role in affecting user satisfaction and loyalty. This research aims to analyze the service quality in the Commuter Line Merak transport industry. This research uses the Servqual dimensions, with attribute mapping based on Importance-Performance Analysis (IPA) and the Kano model. The IPA method is used to analyze attributes based on their level of importance and performance, while the Kano model is used to categorizes attributes based on how well they satisfy customer needs. The integration of IPA and Kano provides insights into the attributes that need improvement or maintenance. Additionally, the 5W+1H analysis method is used to propose improvements for the attributes that require enhancement. The findings identify five priority attributes for improvement: Attribute RE4 (adequacy of the number of train departure hours in a day), attribute T3 (temperature comfort in the train), attribute T9 (cleanliness of toilets at the station), attribute A1 (safety from crime in the train), attribute R3 (responsiveness of officers to passenger complaints)."^^ . "2024-01-24" . . . . . . . . . . . . "Fakultas Teknik Universitas Sultan Ageng Tirtayasa"^^ . . . "TEKNIK INDUSTRI, Fakultas Teknik Universitas Sultan Ageng Tirtayasa"^^ . . . . . . . . . . . "PUTIRI"^^ . "BHUANA KATILI"^^ . "PUTIRI BHUANA KATILI"^^ . . "HADI"^^ . "SETIAWAN"^^ . "HADI SETIAWAN"^^ . . "IRFAN"^^ . "HALIIM"^^ . "IRFAN HALIIM"^^ . . "UNIVERSITAS SULTAN AGENG TIRTAYASA"^^ . . . "FAKULTAS TEKNIK"^^ . . . "JURUSAN TEKNIK INDUSTRI"^^ . . . . . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Text)"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "ANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #45726 \n\nANALISIS KUALITAS PELAYANAN PADA INDUSTRI TRANSPORTASI KERETA COMMUTER LINE MERAK\n\n" . "text/html" . . . "T Technology (General)"@en . .